Strategic Delivery & Operations Manager / Senior Manager

Your responsibilities

• Work directly with the Global Service Delivery Lead to translate global priorities into coordinated execution across Europe, Asia and the USA, ensuring alignment between strategic direction and day-to-day service delivery management.
• Act as an integral part of the global IA&R governance model, connecting regional leaders, operational priorities, performance information, decisions and follow-up actions into one coherent management approach.
• Drive continuous improvement, operational excellence, automation and AI initiatives, ensuring adoption is aligned to business priorities and delivers measurable outcomes.
• Support the execution of strategic priorities, organizational changes, transitions and growth initiatives while ensuring continuity of service delivery.
• Prepare executive-level materials, business insights and recommendations for senior leadership and key stakeholders.

Our requirements

• Bachelor's degree in business, finance, operations, project management or a related field, or an equivalent combination of education and relevant experience.
• Substantial experience leading complex, cross-functional delivery, transformation, transition or operational excellence initiatives in a global business services or similarly complex environment.
• Proven ability to coordinate multiple concurrent workstreams across regions, functions and time zones while maintaining strong delivery discipline.
• Commercial and operational acumen, with the ability to connect capacity, productivity, service performance and transformation outcomes.
• Ability to influence senior stakeholders and operational leaders without relying solely on formal authority, and to convert ambiguity into clear decisions and actions.
• Excellent written and verbal communication skills in English, with the ability to prepare concise, decision-ready materials for executive audiences.
• Experience with automation, AI-enabled transformation, analytics or continuous improvement agendas is an advantage. Availability for international travel and cross-time-zone collaboration is required.

What we offer

• Stable employment conditions- Work based on employment contract in the international company with stable position on the labour market
• Career advancement program- A chance to learn from the best by attending internal courses and taking part in international programs to experience how we work in different places in the world. Additionally, we offer a career coach advisory.
• Workplace Culture- Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station.
• Wellbeing actions- Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups)
• Making a Change in the Word surrounding you- Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach)
• Attractive package of benefits- Private medical healthcare, life insurance, multisport card and MORE
• International Environment- Experience growing in multilingual community where diversity is cherished

Benefits

• career coach care
• talent program
• international enviroment
• office close to the metro station
• Hybrid workmode
• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events
• corporate sports team
• video games at work
• coffee / tea
• leisure zone
• employee referral program
• charity initiatives

Why CBRE

• When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About the Role

• As a CBRE BSO Strategic Delivery & Operations Manager / Senior Manager, you will work directly with the Global Service Delivery Lead to strengthen the coordination, governance and execution discipline of the global IA&R organization. You will connect regional service delivery, global priorities and operational initiatives, helping leadership maintain clear oversight, effective coordination and consistent follow-through across the organization.
• You will operate as an integral part of the global service delivery governance model, working closely with regional service delivery leaders, BSO Platform teams and senior stakeholders. The role will improve organizational steerability by connecting information, decisions, dependencies and actions across regions, while supporting productivity, operational excellence, automation, AI adoption and sustainable growth. The role may require international travel and collaboration across multiple time zones.

CBRE Business Services Organisation Sp. z o.o.

CBRE Business Services Organisation (CBRE BSO) is a part of CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

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