IS Senior Application Performance Monitoring Specialist

Technologies we use

Operating system

• Windows

Your responsibilities

• Proactively supporting the installation, management, maintenance, and optimization of the service for their own area of responsibility and cross-functional processes related to IS services.
• Reviewing requirements and specifications and identifies those that require action within their scope of responsibility.
• Installing and testing new versions and investigating and coordinating the resolution of potential and actual service problems.
• Preparing and maintaining operational documentation for the system services and advising on the correct and effective use of the services.
• Diagnosing faults and records and reporting on results of tests.
• Working closely with suppliers responsible for specific service and validating their performance in accordance with contract terms.
• Engaging proactively with suppliers to resolve incidents, problems, or unsatisfactory performance and implementing supplier management related service improvement initiatives and programs.
• Monitoring and reporting on supplier performance and customer satisfaction.

Our requirements

• 8+ years of relevant experience in monitoring services.
• Bachelor's degree in computer science, Engineering; or related work experience.
• Certification or knowledge in any platforms: Elastic, Dynatrace, Grafana, Azure Monitor, AWS CloudWatch, Google Cloud Operations Suite (formerly Stack driver).
• Any certification in Programming Languages, Cloud Platforms, Infrastructure, Networking, Systems Engineering would be a plus.
• Experience in implementing and managing Event Management Systems (AIOps) such as Moogsoft, Big Panda, or ITOM to streamline incident management and automation will be preferred.

What we offer

• Enjoy a stable employment in a company with a long history in innovation and technology.
• Collaborate with experienced experts in an international environment.
• Seize individual development and training opportunities, from job specific to soft skills.
• Private medical care (including offers for family members) and life insurance.
• Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program.
• Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• corporate products and services at discounted prices
• integration events
• corporate sports team
• saving & investment scheme
• corporate library
• coffee / tea
• employee referral program
• charity initiatives
• family picnics

Recruitment stages

• Phone Screening
• Interview with Recruiter and / or Manager
• * Additional technical / language check
• Congrats!

The Senior Application Performance Monitoring (APM) Specialist is a key player in maintaining the health and efficiency of software applications within an organization. This role is critical for ensuring that applications run smoothly, reliably, and at optimal performance levels. We are seeking an innovative and proactive APM Specialist who thrives on challenges, including designing and building custom integrations and workflows to enhance monitoring and incident management. The ideal candidate is detail-oriented, adaptable, and capable of excelling in a fast-paced, dynamic environment. Strong soft skills such as teamwork, collaboration, and a customer-focused mindset are essential to succeed in this role.

ABB Business Services

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

This is how we work