Payments Operation Executive

Your responsibilities

• Investigate outward payments across manual and semi-automated payments including repair activities
• Investigate inward payments and follow up on related queries and exceptions
• Process commercial bills, payment charges and payments reconciliations
• Contact foreign banks using SWIFT messages to progress and resolve investigations
• Communicate with other teams via email and phone to coordinate actions and close items
• Maintain and update knowledge of procedures and products and apply them consistently
• Identify potential showstoppers and escalate issues that may impact service delivery or create loss exposure
• Process customer instructions accurately to agreed quality standards and targets and support team objectives

Our requirements

• German language skills would be an asset
• Apply strong attention to detail across investigations and customer instruction processing
• Build effective working relationships with colleagues and stakeholders across teams
• Work with minimal supervision while maintaining quality and meeting targets
• Contribute as a team member to shared outcomes and service delivery
• Use computer literacy to manage daily processing and investigation tasks
• Communicate fluently in English in writing and by phone
• Follow established procedures and standards consistently
• Escalate issues and transactions promptly to Line Management when service delivery or loss risk may be impacted

What we offer

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Benefits

• In-office gym
• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave

Recruitment stages

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Interview with the hiring manager

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

This is how we work