Product Support Engineer

Industry: banking

Client: global bank

Work model: 8 days/month on-site from Cracow + the rest remotely

FTE: full-time (including one Saturday on-call)

Project language: English

Project length: 12 months contracts + prolongations (we're looking for people interested in a long-term cooperation)

Assignment type: B2B

We are looking to introduce and expand SRE capabilities; therefore, individuals who combine traditional production support expertise with automation and reliability engineering skills will be particularly attractive.

Key Responsibilities

• Production monitoring and support

• Major incident management

• Incident resolution

• Root Cause Analysis (RCA)

• Problem management

• Service restoration

• Production stability improvements

• Change and release support

• Operational resilience

• Stakeholder management

• On-call support

• Out-of-hours support

Key Requirements

• 2nd Line (L2) Application Support

• 3rd Line (L3) Production Support

• Production Management

• Application Support Engineering

• Production Engineering

• Strong SQL skills (querying, troubleshooting, data analysis)

• Strong Linux/Unix administration and troubleshooting experience

• Experience working in 24/7 production support environments

• Strong incident, problem, and change management experience

Nice to Have

• SWIFT

• Cross-border Payments

• High-value Payments

• Real-time Payments

• Payment Investigations

• Payment Processing Platforms

• Correspondent Banking

• Treasury Payments

• Transaction Banking

• Payment Operations

• Experience with SRE practices, monitoring, automation, and observability tools