Business Transformation Program Manager - AI Service Program

About the project

We are looking for an experienced Business Program Manager to lead a global AI transformation program within Customer and Field Service Operations.

This is a business-focused role, not a traditional IT Project Manager position.

Your responsibilities

• Lead a complex program consisting of multiple interdependent projects and workstreams.
• Translate business strategy into a clear roadmap, priorities and measurable outcomes.
• Coordinate global business teams, IT, external vendors and senior stakeholders.
• Manage program governance, dependencies, risks, KPIs and SteerCo communication.
• Drive adoption of AI-enabled solutions across the organization.
• Combine strategic leadership with hands-on execution.

Our requirements

• 7+ years of project and program management experience.
• Proven experience managing complex business transformation programs.
• Strong stakeholder management in global, matrix organizations.
• Ability to navigate uncertainty, changing priorities and complex dependencies.
• Proactive, collaborative and solution-oriented approach.
• Experience in Customer Service, Field Service, Service Operations or Contact Centers.
• AI, automation or regulated-industry experience is an advantage.
• Fluent English.

What we offer

• Dedicated Agent support – your go-to person for project continuity, client communication, day-to-day administration, and long-term professional development
• Access to Darize Learning & Development – our internal development platform featuring webinars, industry reports and articles, access to learning platforms such as DataCamp and Coursera, and regular invitations to technical, business, and lifestyle events
• Community and networking events – from Kick-Off trips, Christmas celebrations, and Summer Sport Games to family picnics and cultural events for you and your loved ones
• Consultant Development Program – personalized professional development support based on current industry trends and market needs, delivered by experienced mentors and development advisors
• Comprehensive benefits package – including private healthcare, life insurance, a sports card for you and your family members, as well as access to employee discounts in Poland and abroad
• A community of experienced IT experts – exchange knowledge and collaborate with technology professionals who bring years of hands-on experience delivering complex technology projects (the average professional experience of our consultants in Poland exceeds 10 years)

Development opportunities we offer

• development budget
• external training
• industry-specific e-learning platforms
• intracompany training
• mentoring
• technical knowledge exchange within the company

Benefits

• Career Advisors Program
• Group Insurance
• Cafeteria Programs
• Awards for engagement
• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• flexible working time
• integration events
• baby layette
• christmas gifts
• employee referral program

Recruitment stages

• Phone screening interview (up to 15 minutes)
• Online recruitment interview
• Project onboarding preparation

Darize

Some projects keep businesses running. Others help them evolve and grow. If you're more drawn to the latter, chances are we have a lot in common. At Darize, we work with organizations tackling complex technology challenges.

In IT, one challenge is always around the corner: before one project ends, it’s already time to think about the next. Add uncertainty, rate negotiations, and administrative tasks, and it’s easy to lose focus on what matters most. That’s why we do more than connect experts with projects. We provide stability, access to ambitious technology initiatives, and a community of experienced professionals, so you can focus on what you do best.

Darize brings together more than 2,500 consultants across 24 countries. In Poland, you may know us as 7N, the brand we built for over 20 years. We value expertise, long-term relationships, and a culture rooted in trust, quality, and Nordic values. We challenge the status quo and create an environment where people matter more than processes.