IT Help Desk Iine support / Deskside Engineer

About the project

Here at Survitec, we are currently recruiting for an IT Help Desk (1st Line Support) professional to join our team based at Stobno 74, near Szczecin, Poland.

This is a great opportunity for someone passionate about IT who is looking to further develop their technical knowledge and experience within a global organisation.

The successful candidate will be responsible for resolving IT issues, installing and maintaining hardware and software, and providing day-to-day support to local colleagues, networks, and systems.

To succeed in this role, you should have a solid understanding of computer systems, applications, and networks, along with excellent communication and problem-solving skills. You should be comfortable working both independently and collaboratively within a team environment, while managing multiple priorities effectively.

As this role reports directly to our Head of End User Services, a good level of English proficiency is essential.

This is how we organize our work

This is how we work

• in house

Your responsibilities

• Responding to IT support requests from staff and customers via phone, email, or chat
• Troubleshoot and resolve hardware, software, network, and system issues
• Install, configure, and update IT equipment and software
• Provide training and guidance to users on how to use IT tools and applications
• Assisting with IT projects, such as system upgrades, migrations, backups, etc.
• Document IT procedures, policies, and best practices
• Monitor and maintain IT inventory, security, and performance
• Collaborate with other IT staff and external vendors as needed
• Remain current regarding IT trends and developments

Our requirements

• Continual improvement mindset
• Good command of the English and Polish language (verbal and written)
• Knowledge of MS Windows operating system, Microsoft Office
• Ability to troubleshoot and diagnose IT issues and provide solutions
• Attention to detail, accuracy, and quality
• Ability to work under pressure and meet deadlines
• Excellent communication, customer service, and interpersonal skills
• Experience of Service management tools e.g. ServiceNOW, SysAID etc
• Willingness to learn new skills and technologies
• At least one year of experience in IT support or similar role
• Continual improvement mindset
• At least secondary education

What we offer

• 6-month employment contract with the possibility of extension (depending on the contract type)
• Monday to Friday working schedule (8:00–16:00)
• Full training and onboarding support to help you succeed in your new role
• Excellent opportunity to use and develop your foreign language skills in a daily international environment
• Competitive benefits package including life insurance, Medicover medical and dental care (with options for family members), holiday subsidies, sport card, company events, anniversary awards, and Christmas gifts
• An additional day off to celebrate your birthday
• Free transport to and from our Stobno office

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• fruits
• integration events
• dental care
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• extra social benefits
• pre-paid cards
• sharing the costs of tickets to the movies, theater
• holiday funds
• birthday celebration
• employee referral program
• extra leave

Recruitment stages

• Rozmowa telefoniczna z wybranym kandydatem
• Test kompetencji i wiedzy IT w j.angielskim

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.

Survitec Fire Solutions Poland Sp. z o.o.

Survitec is a global leader in Survival Technology, trusted to protect lives for over 168 years. Operating in more than 2,000 ports across 96 countries, we are the world’s largest manufacturer and supplier of liferafts, Marine Evacuation Systems (MES) and offshore rental PPE.

Our 2,000 global colleagues are driven by our purpose — “We Exist to Protect Lives” — designing and delivering innovative survival, fire and safety solutions that perform when lives depend on them.

This is how we work