Production Support Engineer

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Currently, we are looking for experienced engineers who enjoy working with business-critical systems, troubleshooting complex technical issues, and ensuring the stability and availability of production environments.This is an excellent opportunity to join a growing team and work in a dynamic, international environment.

Project information:

• Location: Kraków (Hybrid work model: 2 days from the office, 3 days remotly)

• Type of employment: B2B contract

• Remuneration: 80 - 90 PLN net + VAT per hour on B2B

• Project languages: Polish and English

Key Responsibilities:

• Provide production support for business-critical transactional systems.

• Monitor production environments and respond to incidents and technical issues.

• Investigate, troubleshoot, and resolve complex application and infrastructure-related problems.

• Analyze system logs and troubleshoot issues using Linux command-line tools.

• Investigate and resolve database-related issues using SQL, Oracle, and PostgreSQL.

• Write and troubleshoot complex SQL queries, including SELECT and UPDATE statements.

• Develop and maintain scripts using Bash and/or Python to support troubleshooting, monitoring, and operational activities.

• Work with Kubernetes-based environments and support containerized applications.

• Collaborate with development, infrastructure, and other technical teams to resolve production issues.

• Participate in a rotating support schedule, including approximately one weekend per month.

• Contribute to improving production support processes, automation, monitoring, and operational efficiency.

• Ensure incidents and technical issues are handled in accordance with established procedures and service requirements.

Requirements:

• Approximately 4 years of experience in Production Support or a similar technical role supporting business-critical transactional systems.

• Solid knowledge of Linux, including hands-on command-line experience.

• Strong knowledge of relational databases, particularly SQL, Oracle, and PostgreSQL.

• Ability to write, analyze, and troubleshoot complex SQL queries, including SELECT and UPDATE statements.

• Practical experience with scripting languages such as Bash or Python.

• Basic understanding of Kubernetes.

• Strong analytical and troubleshooting skills.

• Fluent Polish and English.

• Willingness to work in a rotating schedule, including approximately one weekend per month.

• Availability to work from the office in Kraków at least 8 days per month.

• Availability to work within the 08:00–18:00 working window.

Nice to have:

• Experience with Docker.

• Exposure to Google Cloud Platform (GCP).

• Previous experience in the financial services or banking sector.

We offer:

• Private medical care with dental care (covering 70% of costs). Family package option possible

• Multisport card (also for an accompanying person)

• Life insurance

• Work with talented engineers on large-scale, technically challenging projects