Senior EUC Manager

Opis oferty

Customer Description

The company is a global consumer goods organization operating across multiple international markets. It provides products and solutions in areas such as health, hygiene, and nutrition, serving consumers in Europe, North America, Asia, Latin America, and other regions. Its portfolio includes a broad range of consumer-focused products and services covering: Health and wellness, Hygiene and household solutions,Nutrition and specialized consumer products.

Project Description

This role focuses on delivering great end user experience for client's employees across the globe using latest and greatest technologies to manage client's endpoints. You will be joining a team of passionate and talented professionals and working alongside client's vendors to assess, pilot and deploy their latest product features or new products. You will be accountable and responsible for managing the End User Computing roadmap for existing and new products to be deployed in company.

Key Skills: Autopilot, EntraID/AzureID, Intune, Microsoft365Apps, Windows10

Wymagania

Must have requirements

A candidate with a minimum of 5 years of technical IT experience, including extensive hands-on expertise in managing Microsoft Intune environments at scale (10,000+ users). Strong knowledge of Windows 10/11, Windows Autopilot, Microsoft 365 Apps, and Entra ID (Azure AD) is required. Experience working within global organizations and coordinating external support teams will be highly valued.

• 5+ Years of relevant technical IT experience. 
• At least 5 years hands on experience of MS Intune at scale (more than 10k users). 
• Preferably, professional experience including: Deployment and management of Windows 10/11 in large, geographically spread organizations (15k devices or more)  Deployment and management of Microsoft 365 Apps using MS Intune/Office Portal   
• MS Windows deployment using Autopilot 
• Licensing approaches and available user licensing SKUs 
• Identity and application access (i.e. Active Directory / Azure AD) 
• Experience working in remote / virtual global teams with diverse geographic project delivery. 
• Experience of managing outsourced / offshore project and support teams. 
• Fluent English written and spoken. 
• Good commercial focus. 
• Process and ITIL documentation requirements. 

Nice to have requirements

• Previous experience of GxP environments would be an advantage but not required. 
• Organizational Migration, divestment, or deployment experience would be an advantage but not required. 
• Experience working in GxP-regulated environments and participating in migration projects or large-scale organizational transformations will be considered an asset. 

Note the personal attributes needed to be successful in the role

• Proven success as a domain lead / architect/engineer or similar role in a global, blue-chip,enterprise grade environment. 
• Strategist - Demonstrated ability to make significant decisions and recommendations on complex issues to achieve long-term results and strategic objectives. 
• Ability to be flexible and work analytically in a problem-solving environment. 
• Ability to work successfully with minimal supervision in an atmosphere of multiple requirements, shifting priorities, and deadline pressures. 
• Strong interpersonal, communication skills, written, verbal and presentation. 
• Ability to show excellent attention to detail. 
• Leadership, organizational & multi-tasking skills 

Zakres obowiązków

• Own and manage the End User Computing (EUC) service supporting 35,000+ employees and partners globally.
• Define and drive the EUC product and technology roadmap, ensuring continuous improvement of the end-user experience.
• Provide technical leadership for endpoint architecture and solutions, with a strong focus on Microsoft Intune, Windows 10/11, Autopilot and Entra ID.
• Oversee the support, maintenance and availability of the EUC environment.
• Lead and manage outsourced support and service delivery partners, ensuring agreed SLAs, quality and service performance.
• Act as a senior technical escalation point, providing guidance and hands-on expertise when required.
• Lead and coordinate service transitions between external providers, including handover/takeover activities and ensuring business continuity.
• Design, review and approve technical and architectural changes within the EUC domain.
• Collaborate with Cyber Security, Architecture, Procurement, Privacy and other IT teams to deliver secure and compliant solutions.
• Evaluate new technologies, products and vendors and recommend solutions aligned with business and technical requirements.
• Manage EUC-related licensing, subscriptions, support costs and budgets, working closely with Finance and Procurement.
• Establish and promote EUC standards, best practices and governance across the organization.
• Identify opportunities to improve existing technologies, processes and services in terms of performance, flexibility, simplicity and cost efficiency.
• Communicate technical concepts and recommendations effectively to technical teams, business stakeholders, vendors and senior management.