ServiceNow Architect (HRSD)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

We are seeking a ServiceNow HRSD Architect to join our Project & Consulting team, advising senior business stakeholders on HR technology strategy and platform architecture. This role focuses on designing integrated solutions that maximize value from ServiceNow HRSD and complementary HR platforms such as Workday and SAP SuccessFactors. You will shape platform strategy, define integration approaches, and ensure a seamless employee experience across systems.

YOUR TASKS

• Advise clients on HR technology setup and roadmap, aligning ServiceNow HRSD with broader HR transformation goals with Agentic AI elements.

• Define architecture principles and integration strategies across ServiceNow, Workday, SuccessFactors, and other HR systems.

• Lead design for HRSD modules (Case Management, Knowledge, Employee Center, Lifecycle Events, AI Agents).

• Ensure interoperability and optimized workflows between platforms to deliver unified HR services.

• Design integration patterns leveraging APIs, Integration Hub, and middleware.

• Recommend best practices for data exchange and process automation across HR ecosystems.

• Establish architectural guardrails and ensure compliance with security and privacy requirements.

• Support clients in defining governance models for sustainable platform growth.

YOUR PROFILE

• 6+ years of ServiceNow experience, with at least 3 years in HRSD architecture.

• Strong understanding of HRSD capabilities and HR process design.

• Proven experience integrating ServiceNow with Workday, SAP SuccessFactors, and related HR platforms.

• Ability to engage senior stakeholders and translate business needs into technology solutions.

• Proficiency with enterprise architecture principles.

• ServiceNow CSA, CIS-HRSD, CTA.

• Workday or SuccessFactors integration experience.

• Knowledge of Employee Center Pro and Now Assist including AI Agents.

If you meet the qualifications and are passionate about delivering exceptional HR service delivery solutions using ServiceNow, we encourage you to apply for this exciting opportunity.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.

• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.

• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 
 

Apply now!