W skrócie
zdania wybrane z oferty- Welcome and assist users (L1 support only): take charge, diagnose, resolve or escalate issues
- Manage accounts and rights in Active Directory: create user accounts, including privileged ones, and assign rights on shared folders
- Equip and configure meeting and conference rooms
Technologie
Pełny opis
z justjoin.itOur client’s Service Desk team is strengthening its first-level user support. You will be the first point of contact for employees regarding their IT needs, with a genuine focus on service excellence.
Main Responsibilities
Welcome and assist users (L1 support only): take charge, diagnose, resolve or escalate issues
Prepare equipment: laptops, mobile phones
Equip and configure meeting and conference rooms
Manage accounts and rights in Active Directory: create user accounts, including privileged ones, and assign rights on shared folders
Track requests in ServiceNow
Propose tangible improvements to service processes
Key Requirements
Initial experience in IT support / helpdesk N1 (a minimum of IT background is required)
Knowledge of Active Directory
Experience with ServiceNow (ticketing) and SCCM
Excellent communication skills, with a service-oriented mindset
Positive, reliable, and attentive mindset
Proactive in proposing process improvements
Languages: English is mandatory, French is a plus
Treść ogłoszenia pochodzi z justjoin.it i należy do jego autora.
Historia oferty
bez zmian od publikacji- Opublikowana na justjoin.it