Service Operation Manager (f/m/x)

Your responsibilities

• Managing end-to-end technical service operations, including business-as-usual activities, incidents, and service quality tracking
• Overseeing application operations, including integration, onboarding, and access management
• Ensuring operational governance across data pipelines and reporting solutions with a focus on reliability and data quality
• Coordinating technical teams, vendors, and stakeholders to ensure timely resolution of operational issues
• Identifying opportunities for automation and proactive service monitoring
• Driving continuous improvement initiatives to enhance service delivery and operational efficiency
• Engaging with stakeholders to gather requirements and ensure alignment with business objectives
• Challenging technical teams and managing cross-collaboration efforts effectively

Our requirements

• Minimum 5 years of experience in application operations or technical service management
• Strong understanding of service quality metrics, SLA/KPI tracking, and continuous improvement processes
• Experience with SaaS applications and familiarity with tools such as Power BI, Power Apps, and Azure
• Proven ability to coordinate technical teams and manage vendor relationships
• Excellent problem-solving skills with a focus on data and integration issues
• Comfortable working independently and driving operational topics from identification through resolution
• Fluent English

Optional

• Experience with CAASM and cybersecurity reporting
• Familiarity with Microsoft products

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People

Recruitment stages

• Send your CV
• Talk to us about your expectations
• Learn more about our projects and choose the best
• Start your adventure with Sii!

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.

Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.

This is how we work