CRM Manager- Dynamics 365 (GN SONG)

Technologies we use

Expected

• Microsoft Dynamics

Your responsibilities

• Lead end-to-end Dynamics 365 CRM implementations, enhancements, and upgrades.
• Drive CRM transformation initiatives across sales, marketing, customer service, and field service functions.
• Partner with senior business stakeholders to identify opportunities for process improvement and automation.
• Act as a trusted advisor to leadership on CRM best practices and emerging technologies.
• Lead and mentor CRM consultants and analysts.
• Support recruitment, onboarding, and professional development within the CRM team.

Our requirements

• 8+ years of experience working with Microsoft Dynamics 365 CRM solutions.
• 3+ years of experience managing CRM teams, programs, or large transformation initiatives.
• Strong knowledge of: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Marketing / Customer Insights Power Platform (Power Apps, Power Automate, Power BI) Microsoft Azure ecosystem
• Experience leading CRM implementation projects in complex enterprise environments.
• Proven ability to engage with senior stakeholders and executive leadership.
• Strong understanding of CRM best practices, governance, and change management.

Optional

• Certification in Microsoft Dynamics 365

What we offer

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care and life insurance.
• Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card).

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• employee referral program

What we believe

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture Strategy & Consulting

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

This is how we work