Claims Service Process Analyst with German

Technologies we use

Expected

• SAP

Your responsibilities

• Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
• Providing quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
• Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority.
• Providing support in resolving insurance-related issues, contacting with insurers and clients to ensure proper information
• Support in accounting for recoveries related to complex claims, handling recovery claims and initializing payment of compensation for complex claims
• Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options
• Identifying areas of the risk in daily operations and assessing their risk impact. Escalating any issues appropriately to the team manager and/or business leader
• Taking ownership and performing your responsibilities independently and on time
• Actively seeking process gaps and/or improvement opportunities and focusing on resolutions

Our requirements

• Functional knowledge and understanding; claims management process, market knowledge, legal and regulatory environment
• Proficiency in MS Office
• Ability to measure, review and improve claims team performance
• Very high attention to details
• Ability to analyze data and check its accuracy
• Good numerical skills
• Ability to identify and respond to risks
• Strong ability to think creatively
• Excellent communication skills with client focus; understanding and applying appropriate communication style
• German level- at least C1
• English level – at least B2+

Benefits

• private medical care
• remote work opportunities
• integration events
• dental care
• corporate sports team
• corporate library
• no dress code
• extra social benefits
• employee referral program
• extra leave

Aon Sp. z o.o.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

This is how we work