System Administrator | Warsaw

📌 We are currently looking for talented and experienced System Administrator to join a long-term project:

• B2B Contract

• Language Skills: English

• Language Skills: German

• Hybrid 2/3 days from Warsaw office

Role Description:

• Act as the first point of contact for users through phone, email, chat and self-service channels.

• Log, categorize, prioritize and update incidents and service requests with accurate ticket notes.

• Perform first-level diagnosis and troubleshooting using approved scripts, knowledge articles and standard operating procedures.

• Resolve common issues such as:

  • password resets

  • account unlocks

  • Microsoft 365 support

  • VPN connectivity

  • printer issues

  • basic hardware/software problems

• Escalate unresolved or high-impact tickets to L2/L3 teams with complete troubleshooting details and business impact.

• Provide clear user communication, ticket status updates, shift handover notes and knowledge article improvement inputs.

Job Requirements:

• 1 to 4 years of experience in IT Service Desk, Help Desk, Technical Support or Desktop Support environment.

• Basic understanding of:

  • Windows OS

  • Microsoft 365 applications

  • VPN connectivity

  • endpoint peripherals

  • contact center software

  • common enterprise IT issues

• Working knowledge of Active Directory:

  • password reset

  • account unlock

  • basic group/access validation

• Familiarity with ITSM tools:

  • ServiceNow

  • Jira Service Management

  • equivalent ticketing platforms

• Basic understanding of:

  • ITIL incident management

  • service request fulfilment

  • SLA adherence

  • escalation procedures

• Ability to work in 24x7 rotational shifts, including weekends and holidays.

Key Responsibilities:

• First point of contact

• Ticket management

• First-level troubleshooting

• Password/account/M365/VPN/printer support

• Escalation to L2/L3

• User communication

• Ticket updates

• Shift handover

• Knowledge article improvements

Benefits ✅

• Stable long-term cooperation with opportunity for extension

• Opportunity to work with modern technologies in an international environment

• Professional growth and continuous development opportunities

• Participation in challenging and impactful projects

📩 If you’re interested and meet the qualifications, please send your CV at [email protected]