Desktop IT Support Engineer

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B

To learn how we can supercharge progress for you, visit hcltech.com.

Your responsibilities

• Good in Data Analysis & Reporting using MS Office and ITSM tools.

• Coordinate desktop changes to avoid deployment collisions on high priority incidents.

• Prepare requests for rollout.

• Participate in incident handling concerning desktop changes.

• Microsoft environment knowledge (desktop, o365).

• Have good technical understanding of the products building up a desktop service.

• Extensive troubleshooting skill over Application deployment, Patching & other security tools.

• Experience from the desktop environment.

• Understanding and experience of ITSM and ticketing process.

Our requirements

• Polish & English fluent are mandatory

• Onsite support experience necessary.

• Ability to carry out commissioning of new laptops and desktops across shopfloor wherein as needed.

• Ability to move around along with necessary tools and devices across shopfloor wherein as needed.

• Maintain the asset inventory at the facility and update on the desired tool.

• Disciplined, systematic problem solving skills required.

• Windows Operating systems (Win10, 11).

• Ability to troubleshoot on Application deployment failure over SCCM – Client side.

• Ability to troubleshoot on patching deployment failure over SCCM– Client side.

• Knowledge of Active Directory.

• ITSM ticketing tools such as Service now.

• Remote desktop connectivity applications like Team Viewer.

• MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.

• Internet browsers (e.g. Edge, Chrome).

• VPN(Cisco) and remote dial-in users.

• Support for laptop, desktops, and printers all models.

• Preferred MCP/MSCE/MSCA/ SCCM.

• ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

Benefit package

• Life insurance

• Private medical care

• MultiSport Card

• Subsidy for glasses

• Subsidy to language courses

• Christmas and holiday bonuses

• Clear career path in a growing multinational organizatio