Business Analyst (Digital Hangar)

About the project

We are seeking an experienced Regular/Senior Business Analyst In this role, you will transform business needs into impactful digital solutions that enhance customer journeys and improve operational efficiency. You'll work closely with business stakeholders, product teams, and engineers in a complex, international, and high-visibility environment, shaping solutions that directly influence passenger experience.

This is how we organize our work

This is how we work

• in house
• agile

Your responsibilities

• Gather, analyze, and document business requirements for IT initiatives and products.
• Identify opportunities for process optimization and recommend actionable improvements.
• Translate business needs into product features aligned with strategic business objectives.
• Prepare and maintain analytical documentation, including specifications, process diagrams, and user stories.
• Collaborate closely with technical teams, product owners, and business stakeholders.
• Facilitate workshops and support decision-making processes.
• Apply Design Thinking principles and a user-centric approach to solution design

Our requirements

• At least 3 years of experience as a Business Analyst in IT projects.
• Practical experience in requirements engineering for commercial products or customer-facing solutions.
• Ability to identify business needs, define expected outcomes, and translate business strategy into product development initiatives.
• Knowledge of Business Analysis methodologies and Design Thinking.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and stakeholder management abilities.
• Proactive mindset, ownership attitude, and willingness to challenge existing solutions.
• Ability to build effective cross-functional relationships.
• Creativity, independence, and a results-oriented approach.
• Openness to occasional business travel.
• Fluent Polish and English (B2/C1).
• Readiness to work in a hybrid model - 2 days in the office in Gdańsk

Optional

• Experience working in large-scale international environments and Agile frameworks (e.g. SAFe).
• Knowledge of middleware, web services, mobile, or desktop platforms.
• Familiarity with tools such as Kibana, Google Analytics, Postman, or Insomnia.
• Understanding of REST APIs and system integration concepts, enabling effective collaboration with development teams and participation in interface definition and validation.

What we offer

• An international working environment, atmosphere that stimulates development.
• Individual career path.
• Employment contract.
• Lufthansa Group membership benefits.
• Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 11:00.
• Support for your passion for sports within the local activity group and co-financing Multisport cards.
• Private medical care for employees and their family members.
• Life insurance.
• Stable employment under an employment contract.
• Training opportunities and real growth paths.
• Modern office in Oliwa – great location and comfortable workspace.
• Atmosphere – small teams, high independence, real impact on the project.

Development opportunities we offer

• intracompany training
• mentoring
• soft skills training
• substantive support from technological leaders
• technical knowledge exchange within the company

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• flexible working time
• fruits
• corporate products and services at discounted prices
• integration events
• no dress code
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• extra social benefits
• holiday funds
• sharing the costs of holidays for kids
• sharing the commuting costs

Lufthansa Systems

Lufthansa Systems Poland is acclaimed and widely recognized provider of superior services and IT solutions for the aeronautical, logistic and financial industries. As a part of the Lufthansa Group we implement technological solutions and dedicated services.

This is how we work