2nd line Support Specialist, Deposits Application Maintenance team

Your responsibilities

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies, and our values are deeply rooted in these open, progressive, and collaborative societies. As one of the biggest employers in the Nordics, Poland, and Estonia, you have excellent opportunities to evolve, develop, and move forward with us.

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do - when advising our customers, collaborating with colleagues, and meeting potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers' needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on the broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

About Our Team

Meet the Deposits Application Maintenance team. Our role is to secure uninterrupted services for Nordea customers and users.

Our team adds value by ensuring undisturbed operations of core applications and their environment in Service Area Retail Products and Core Technology. We enable smooth daily work for end-users and do our best to minimize any negative impact on Nordea customers. Our team is a group of 35 people with various skill sets, backgrounds, and experience who work together to run the bank. We are located mainly in Gdańsk and Warsaw, but you can also find some of us in Łódź and Copenhagen.

Our technology stack includes, but is not limited to: Transact (T24), Oracle SQL (XMLType), Splunk, Grafana, AppDynamics, and Kafka.

We are looking for a 2nd Line Support Specialist (IT Analyst) to play a valuable role in the Bank's IT operations, helping to streamline our processes and deliver reliable services.

What You'll Be Doing:

* Analyzing, reproducing, and solving incidents

* Working with problem tickets

* Developing and improving monitoring and tooling

* Identifying opportunities for automation and developing new solutions, including AI agents

* Participating in knowledge transfer sessions

* Contributing to the knowledge database

Our requirements

Who You Are

This is the right role for you if you:

* Have strong communication skills and are solution-oriented with a can-do approach when dealing with challenges

* Are fluent in English (written and spoken)

* Have excellent troubleshooting skills

* Can work effectively under pressure

Your Background and Skills Include

Required:

* At least 2 years of commercial experience in the IT industry (maintenance or development)

* Good command of SQL

* Programming skills: Python and/or Java

* Knowledge of ITIL and CI/CD

* Experience with monitoring tools such as Grafana, Splunk, or AppDynamics

Nice to Have:

* Knowledge of Temenos Transact (T24) system, including AA module and DES

It Would Be Ideal If You Also:

* Are looking for opportunities to explore new technologies and platforms

* Are a fast-learner and eager to dive deep when investigating issues

* Have a sense of humor

If this sounds like you, get in touch!

Benefits

• Sports membership cards
• Nordea Seniority Benefit
• Wellbeing platform
• Hybrid working options
• Flexible benefits platform
• private medical care
• life insurance
• flexible working time
• integration events
• corporate gym
• corporate sports team
• retirement pension plan
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• holiday funds
• redeployment package
• employee referral program
• charity initiatives

NORDEA Bank Abp SA Oddział w Polsce

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.

Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

This is how we work