T Hub - Contact Center Architect with German

Technologies we use

Expected

• Genesys
• Cognigy
• Parloa
• REST
• JSON
• JavaScript
• AWS
• OAuth
• SCIM
• VoIP/SIP

Operating system

• Windows

Your responsibilities

• Key role in all project phases for customer interaction solutions, including implementation, customization, and integration, based on platforms such as Genesys, Cognigy, or Parloa.
• Conducting customer workshops to gather requirements and crafting technical concept documentation.
• Advising customers and partners on solutions, ensuring feasibility, and delivering professional presentations.
• Focused development and implementation of interface integrations (e.g., WebServices, REST, JSON).
• Expertise development in domain knowledge, such as Contact Center (CC) and Conversational AI (CAI).
• Active communication and collaboration with customers and project partners
• Simultaneous contribution to 2-3 diverse and challenging projects in an agile work environment.

Our requirements

• Experience in conducting customer workshops and creating technical concept documentation.
• Willingness to dive deep into at least one target platform (Genesys, Cognigy, Parloa), including interface development, customization, and integration.
• Strong understanding of relevant technologies like WebServices, REST, JSON, JavaScript, AWS, OAuth, SCIM, VoIP/SIP.
• Ability to communicate effectively in German and English with customers and partners (B2/C1).
• Desire to develop expertise in Contact Center and/or Conversational AI domain.

Optional

• Familiarity with Microsoft technologies (MS Teams, Azure, Entra) and knowledge of LLM and Prompting is a plus.

What we offer

• Opportunity to become an expert in some of the most exciting cutting-edge technologies like Conversational AI platforms and VoIP solutions.
• A collaborative team setup that supports your growth in a customer-facing technical consulting role.
• Room for individual technological exploration while shaping innovative enterprise solutions.

Benefits

• Benefit Platform
• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• corporate products and services at discounted prices
• integration events
• mobile phone available for private use
• no dress code
• parking space for employees
• extra social benefits
• sharing the costs of tickets to the movies, theater
• holiday funds
• birthday celebration
• sharing the costs of a streaming platform subscription
• employee referral program
• charity initiatives
• extra leave

Recruitment stages

• Let’s meet to better understand each other's expectations.
• Hiring Manager will receive your application after meeting.
• Technical meetings with the Hiring Manager and/or team.
• Time to decide!

Location: Remote with approx. once per quarter presence in HQ (Warszawa, ul. Marynarska 12)​

Have you ever asked yourself whether you'd rather work in a big-tech, software house or startup? At home or in the office? In international teams or polish? At T Hub, there's one answer - YES!

T Hub Poland is a dynamic, forward-thinking division in T-Mobile Poland, where technology matters! It’s a place where best talents converge to ideate, prototype, and implement cutting-edge solutions in international projects held in Deutsche Telekom Group.

Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.

You'll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.

T-Mobile

Working at T-Mobile’s T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, T-Mobile not only provides a platform to hone your technical skills but also empowers you to be a catalyst for innovation. You'll have the opportunity to work at the forefront of cutting-edge technologies, from 5G to IoT and AI, shaping the future of connectivity. Our commitment to fostering a diverse and inclusive workplace means you'll collaborate with a wide range of talented professionals, learning and growing together. T-Mobile encourages a culture of continuous learning and development, offering mentorship and support to help you thrive in your career.

This is how we work