BMC Discovery Expert, IT Service Configuration Management team

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.

We are looking for an experienced BMC Discovery Expert to join IT Service Configuration Management team on a full-time employment agreement. Nordea is a place where traditions meet tomorrow. We’re not just a bank; we’re a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

About our team

Meet the IT Service Configuration Management team. Our role is to provide centralised ICT Asset and Configuration process and operations within BMC Helix ITSM system.

Main responsibilities in this role:

• Review, analyse, coordinate and maintain efficient operations between BMC Discovery and Helix CMDB

• BMC Discovery monitoring, troubleshooting, housekeeping

• BMC Discovery TPL development, synchronization and reconciliation

• Application Modelling development and maintenance

• Identify improvements potential and develop technical solutions

• Cooperate with data owners, architects, and various subject matter experts including BMC vendor

The role is based in Poland - Gdańsk/Gdynia or Finland - Helsinki.

Who you are

This is the right role for you if you:

• Are self-driven and proactive with a positive attitude and integrity

• Have analytical mind and curiosity

• Are quality oriented

• Collaborate and connect with others easily

• Are ambitious and structured problem solver that demonstrates good judgement & practical sense with limited information at hand

• Demonstrate experience IT Service Management Operations

Your background and skills include:

• Professional and hands on experience with BMC Discovery/ServiceNow Discovery

• Experience with upgrades to the BMC/ServiceNow Discovery tool

• Experience in building automations and workflows

• Experience in scripting/writing patterns (BMC/ServiceNow Discovery and SQL)

• Experience in Service Modelling (CAM, SAM or Blueprint)

• Knowledge of architecture and configurations of IT infrastructure components

• Experience working with ITSM tools (Remedy, ServiceNow, Helix)

• High skills in communication

• Fluency in written and spoken English

It would be ideal if you also:

• Are familiar with Agile methodology

• Have experience in ITSM processes and understanding of ITIL methodology

What we offer

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 30/11/2026.

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Studies show that members of underrepresented communities don’t apply for jobs unless they tick all the qualification boxes. If this is part of why you hesitate to apply, we would like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think.

Only for candidates in Finland: A security clearance will be performed for the person selected for this position.

Only for candidates in Poland: Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.