Incident & Change Management DevOps Engineer

Incident & Change Management DevOps Engineer

The Incident, Change & DevOps Engineer is responsible for ensuring the stability, availability, and continuous improvement of business-critical applications and services within production and pre-production environments. This role combines operational excellence, incident management, deployment activities, troubleshooting expertise, automation, and cross-functional collaboration to support the delivery of reliable services.

Strong English communication skills are required to collaborate with international teams. French is considered a plus but is not mandatory.

Key Responsibilities

Incident & Problem Management

• Manage production incidents and service disruptions, ensuring timely diagnosis, escalation, and resolution.
• Perform root cause analysis and contribute to long-term corrective actions.
• Troubleshoot application, infrastructure, database, and integration issues.
• Coordinate incident resolution activities across development, infrastructure, and business teams.

Change & Release Management

• Execute and validate application deployments in Pre-Production and Production environments.
• Review, implement, and monitor production changes in accordance with change management procedures.
• Ensure deployment quality, rollback readiness, and post-deployment validation.
• Participate in release planning and deployment coordination activities.

DevOps & Automation

• Identify repetitive operational tasks and implement automation solutions.
• Develop and maintain scripts and tools to improve operational efficiency.
• Contribute to CI/CD pipeline improvements and release automation initiatives.
• Support infrastructure-as-code and configuration management practices.

Production Support & Operations

• Monitor applications, batch jobs, and business-critical processes.
• Ensure successful execution of scheduled workloads and operational processes.
• Support production environments and guarantee service continuity.
• Participate in on-call and operational support activities when required.

Documentation & Project Support

• Produce technical documentation for new projects and operational processes.
• Create deployment guides, runbooks, troubleshooting procedures, and operational standards.
• Ensure knowledge transfer and operational readiness for new applications and services.
• Maintain accurate and up-to-date technical documentation.

Database & Application Support

• Support Oracle database environments through operational SQL activities.
• Execute data validation and maintenance activities when required.
• Support integrations, file transfers, and business process workflows.

Required Technical Skills

Operating Systems & Infrastructure

• Linux / Unix Administration
• Red Hat Enterprise Linux
• Shell Scripting (Bash)

Databases

• Oracle Database
• SQL
• SQL Developer
• SQL*Plus

DevOps & Automation

• GitHub
• CI/CD Pipelines
• Azure DevOps
• Azure Release Management
• Ansible
• Infrastructure Automation

Application & Operations

• Salesforce
• UC4 / Automic Workload Automation
• Batch Processing & Scheduling
• Application Monitoring
• Production Support
• Incident Management
• Change Management

Security & Access Management

• CyberArk Privileged Access Management

Cloud & Modern Platforms

• AWS
• Azure
• SRE Principles and Operational Excellence

Soft Skills

• Strong analytical and troubleshooting skills
• Autonomous and proactive mindset
• Ability to work under pressure in production environments
• Strong communication skills in English
• Collaborative approach with international teams
• Problem-solving orientation
• Documentation and knowledge-sharing capabilities
• Ownership and accountability
• Continuous improvement mindset

Qualifications & Experience

• Experience in Application Production Support, DevOps, SRE, or IT Operations roles.
• Proven experience managing incidents, changes, and production deployments.
• Strong Linux and Oracle troubleshooting capabilities.
• Experience with automation and scripting.
• Experience working in enterprise and business-critical environments.
• Ability to manage multiple priorities while maintaining service quality.