IT Customer Analytics Specialist

Technologies we use

Expected

• Microsoft Excel
• Microsoft Power BI
• Tableau
• Looker
• Python
• R
• SAS

Optional

• Google Analytics
• DAX
• Power Query
• Microsoft Dynamics
• Dataverse
• Power Automate

Your responsibilities

• Analyze customer behavior, engagement, retention, churn, segmentation, and customer lifecycle trends.
• Develop and maintain BI dashboards and reports to support business decisions across multiple markets.
• Build and validate statistical and predictive models, including customer churn prediction and retention analysis.
• Evaluate marketing campaign performance, customer acquisition costs, conversion rates, and customer journeys.
• Perform funnel analysis, cohort analysis, and assess the effectiveness of customer retention initiatives.
• Integrate and analyze data from multiple sources, including CRM systems, data warehouses, transactional systems, mobile applications, and web analytics platforms.
• Define and monitor business KPIs, ensuring data accuracy, consistency, and reliability.
• Support web and mobile analytics, including event tracking validation and data collection quality.
• Assess business initiatives using comparative analysis, A/B testing, and statistical methods.
• Translate analytical findings into actionable business recommendations and present insights to stakeholders, including senior management.

Our requirements

• min. 2 - 4 years of experience in Customer Analytics, Product Analytics, Marketing Analytics, or Digital Analytics.
• Strong SQL skills, including writing complex queries, joining datasets, and performing data analysis.
• Advanced proficiency in Microsoft Excel.
• Hands-on experience with BI and data visualization tools such as Power BI, Tableau, Looker, or similar.
• Experience analyzing customer behavior, retention, churn, customer segmentation, conversion funnels, or cohort performance.
• Practical experience with statistical or predictive modeling using Python, R, SAS, or equivalent analytical tools.
• Ability to interpret statistical results, evaluate analytical models, and provide actionable business recommendations.
• Experience working with data from multiple systems, including data validation and quality assessment.
• Strong analytical thinking and the ability to communicate complex findings to non-technical stakeholders.
• Polish and English at C1 level.

Optional

• Experience with Google Analytics 4 (GA4), Google Tag Manager (GTM), BigQuery, or Looker Studio.
• Knowledge of digital marketing analytics, including Google Ads, Meta Ads, campaign attribution, and UTM tracking.
• Experience with DAX, Power Query, and data modeling in Power BI.
• Familiarity with Microsoft Dynamics, Dataverse, or Power Automate.
• Knowledge of hypothesis testing, experimental design, and A/B testing.
• Experience in subscription-based businesses, e-commerce, fitness, or B2B/B2C services.
• Experience analyzing CRM data, NPS, membership systems, or customer engagement metrics.

What we offer

• Permanent employment contract directly with the client.
• Hybrid working model based in Warsaw.
• Opportunity to work on international analytics projects.
• Exposure to Customer Analytics, Business Intelligence, and predictive modeling initiatives.
• Collaboration with international business and technology teams.
• Company-provided equipment.
• Bonus scheme and additional employee benefits.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance

Recruitment stages

• Screen Call with Recruiter
• 30 min call with Customer
• Hiring Manager Call
• Take-Home Analytical Assignment + Assignment Review (45 min)
• Final Interview

SQUARE ONE RESOURCES sp. z o.o.

#OneSquareOne - one team, many talents

Square One Poland specializes in IT outsourcing and supporting companies in building and scaling technology teams. We help international organizations access proven IT specialists, carefully matched to project requirements and company culture.

We act as a strategic partner, enabling effective team scaling — from individual experts to complete project teams — based on transparent cooperation and long-term, win–win relationships. For IT professionals, we offer inspiring projects delivered with modern technologies, clear communication, and real opportunities for professional growth.

Operating internationally, we combine years of experience with creativity, agility, and flexibility. Despite our market maturity, we retain a start-up DNA that allows us to respond quickly to changing business needs.

Our organizational culture is confirmed by the Great Place to Work® 2026 certification.

This is how we work