Functional Support Analyst Loan IQ

Your responsibilities

• Supporting back office and middle office team as a help desk (1st line of support) for incidents and requests related to Loan IQ application
• Informing end users about application incidents and their resolution
• Identifying recurring functional issues and proposing permanent solutions
• Developing the documentation and contributing to a knowledge base of best practices
• Performing release quality checks
• Preparing reports for the operations teams, using SQL
• Taking active participation in continuous improvement activities
• Partnering with development teams to ensure timely resolution
• Liaising with clients to investigate the incidents

Our requirements

• Previous experience in back or middle office in structured finance
• Strong knowledge of Loan IQ
• Fluency in English, Polish or French will be a plus
• Customer service oriented continuous improvement mindset
• Excellent analytical & problem-solving skills
• Interpersonal skills and Team player
• Good communication skills and collaboration with colleagues from different professional and cultural backgrounds
• Relational database & SQL querying knowledge or willingness to learn

What we offer

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
• An active role in an international structure and the opportunity for growth
• Access to educational platforms and language courses
• Employment contract and stability
• Competitive salary based on seniority and skills
• Support in quick adaptation in the company
• Extraordinary health package with extensive dental care
• Hybrid work (3 office days per week) and one-time bonus for home office equipment
• Even more benefits such as meal allowance, holiday fund, sports card and insurance

Benefits

• Lunch allowance
• Well-being platform
• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• dental care
• retirement pension plan
• saving & investment scheme
• preferential loans
• corporate library
• coffee / tea
• extra social benefits
• meal passes
• holiday funds
• employee referral program
• charity initiatives

You will join a new Feature Team based in Warsaw, with peers located in France and India.

With 11 colleagues and your direct manager you will maintain and develop Loan IQ – an application used by the Structured Finance teams. As a member of LOAN IQ Support Team & Production Chapter, your goal will be to contribute to the IT production level of service, quality and user satisfaction.

Your goal will be to ensure a Business Analyst role in an Agile environment.

Societe Generale Branch in Poland

Societe Generale has been one of Europe's leading financial services groups and a major player in the economy for over 160 years, supporting 25 million clients every day with more than 126,000 staff in 65 countries.

Societe Generale has been operating in Poland since 1976, being one of the longest-established international banking institutions in the country. In 1992, the Branch in Poland started its corporate and investment banking operations to quickly become a leading partner for Polish and international corporations, financial institutions as well as public sector companies.

In May 2024, the Group launched the Global Solution Centre, which is an integral part of the Branch in Poland. The new Center is constantly growing and delivering business solutions to the Group's international operations within such areas as Know Your Customer, Global Transaction Payment, IT and Risk Management.

Additionally, Societe Generale in Poland provides insurance services through Sogecap/Sogessur Branch and leasing services for vehicle rental, financing and fleet management via SG Equipment Finance and ALD Automotive.

This is how we work