Senior Customer Experience and Mobile App Onboarding Specialist

Technologies we use

Expected

• Figma
• Miro

About the project

Unleash customer-centric innovation — craft seamless journeys that elevate user experience and drive engagement!

Warszawa-based opportunity with 100% remote work model.

As a Senior Customer Experience and Mobile App Onboarding Specialist, you will be working for our client, a leader in digital solutions dedicated to transforming user interactions and creating innovative onboarding experiences for mobile applications. Join us in shaping the future of customer engagement and revolutionizing the mobile user journey.

Your responsibilities

• Design and optimize end-to-end customer journeys, focusing on onboarding processes for mobile apps.
• Develop innovative strategies to improve user retention, satisfaction, and overall experience.
• Collaborate with cross-functional teams to implement and refine customer journey initiatives.
• Analyze user data and feedback to identify pain points and opportunities for improvement.
• Build and enhance onboarding flows to maximize user adoption and engagement.
• Ensure brand consistency and a seamless user experience across all touchpoints.
• Drive continuous innovation in customer experience strategies through data-driven insights.

Our requirements

• At least 5 years of experience in customer experience, UX, or related fields.
• Proven expertise in building customer journeys and onboarding processes for mobile applications.
• Strong project management and communication skills.
• Experience in designing customer-centric strategies with a focus on usability and engagement.
• Good command of Polish and communicative proficiency in English.
• Ability to work remotely in a fully flexible capacity, with no restrictions on working from Warsaw.

Optional

• Experience in mobile app development or related technical skills.
• Certification or training in customer experience, UX design, or related areas.

What we offer

• Stable and long-term cooperation with very good conditions
• Enhance your skills and develop your expertise in the financial industry
• Work on the most strategic projects available in the market
• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
• Participate in Social Events, training, and work in an international environment
• Access to attractive Medical Package
• Access to Multisport Program
• Access to Pluralsight
• Flexible hours

Benefits

• access to +100 projects
• access to Pluralsight
• sharing the costs of sports activities
• private medical care
• flexible working time
• fruits
• integration events
• corporate gym
• saving & investment scheme
• no dress code
• coffee / tea
• drinks
• christmas gifts
• birthday celebration
• sharing the costs of a streaming platform subscription

Recruitment stages

• online interview
• online interview

#GETREADY to meet with us!

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people.

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.

ITDS’s Whistleblower Procedure

📌 You can report violations in accordance with ITDS’s Whistleblower Procedure available here: https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf

ITDS Polska Sp. z o.o.

ITDS supports financial service providers to take the next steps.

We identify what’s possible, every day. Opportunities in the areas of technology, organization, and digitization.

We see where banks, insurers, payment companies, or fintech can go and how they can get there.

That’s why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality.

ITDS in Poland - Pure player in new Technologies & Financial Industry

+300 IT implementation professionals

+20 clients in the Banking, Insurance, Payment & Fintech Industry

ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience we’ve accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.

This is how we work