Knowledge Content Management Product Owner

About the project

The Product Owner (PO) for Knowledge & Content Management is a critical role designed to deliver Service Excellence & consistency in this Process for both Internal & External Customers. Building & leading a team of highly skilled Subject Matter Experts that manage the delivery of the Process. Using metrics including productivity, quality and financial metrics in conjunction with leadership to drive the standard of delivery quality and efficiency ensuring that consistent Management is achieved globally.

In near future this role will evolve to management of the global team of Knowledge Mangers responsible for traditional knowledge management, for AI content creation and Adoption Management.

Your responsibilities

• Own the end-to-end Knowledge & Content Management process and delivery,
• Build and lead a team of highly skilled SMEs and, in the future, manage a global team of Knowledge Managers,
• Drive process improvements, execution improvements and process quality,
• Monitor key KPIs, including MTTR, response times, First Contact Resolution and Digital Resolution,
• Develop Knowledge & Content for Service Operations and end customers through Conversational AI and AI-driven technology,
• Create the Knowledge & Content Handbook and Continual Learning, detailing Service Operations standards for Knowledge Management,
• Develop robust relationships with other interlinked Service Management processes, including Incident, Major Incident and Change Management,
• Create a blended time-zone model to deliver globally while ensuring Data Sovereignty and Customer Intimacy,
• Manage day-to-day financial activities, monitor financial performance related to cost and value drivers, and hold financial accountability for P&L,
• Implement toolsets and identify opportunities for automation.

Our requirements

• A minimum 2 years’ experience in an IT Leadership role
• Proven track record in Service Delivery, Knowledge Management
• Strong business awareness & Customer Focus
• Experience in identifying and implementing continuous service improvement initiatives
• Proven track record of resolving complex technical and non-technical issues, problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Significant experience in managing and developing teams.
• Ability to work independently and as part of a team.
• Strong documentation and reporting skills.

What we offer

• Health and well-being
• Private medical care.
• Group life insurance.
• 24/7 Employee Support Program.
• Flexibility at work
• Work from modern offices with parking or from home.
• Workation.
• Time to recharge
• 2 paid “happy hours” per month, adding up to 3 extra days off annually.
• An additional day off after using your holiday entitlement – up to 30 days of leave per year.
• Holiday allowance.
• Perks and benefits
• MyBenefit cafeteria.
• Sport cards.
• Growth opportunities
• Free e-learning platforms.
• Shared costs for professional training and certifications.
• Making an impact
• Responsible business initiatives.
• Employee referral program.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• coffee / tea
• parking space for employees
• extra social benefits
• holiday funds
• employee referral program
• extra leave

Fujitsu Poland Sp. z o.o

At Fujitsu, we believe work should empower you – not just professionally, but personally. Whether you're solving global challenges or improving your community, you’ll have the tools, support, and freedom to make a real impact. We are Fujitsu – a global leader in Japanese information and communication technology (ICT). We deliver innovative solutions, advanced technology products, and services that empower businesses to thrive and create a sustainable future. With a focus on collaboration and trust, we work hand-in-hand with our customers to transform industries, communities, and the world.