Service Manager/Site Reliability Engineer

We are looking for Service Manager/Site Reliability  Engineer.

Rate: 160-180 PLN/h net + VAT (B2B)

100% remote

Project Description
Join a global technology organization focused on ensuring the reliability, stability, and operational excellence of large-scale production systems. The role sits at the intersection of Incident Operations, Site Reliability Engineering (SRE), and technical stakeholder communication, supporting real-time incident management, impact assessment, and operational improvements in a fast-paced, highly available environment. You will work closely with engineering and operational teams to maintain service reliability, improve incident processes, and drive automation initiatives

Responsibilities:

• Monitor, triage, and coordinate responses to production incidents and operational alerts.

• Act as a central coordination point between engineering teams and key stakeholders during incidents.

• Assess incident impact, determine severity, and coordinate communications according to SLA commitments.

• Manage incident lifecycles from detection through resolution and post-incident activities.

• Maintain external-facing incident communications and status updates.

• Support incident reporting, root cause analysis (RCA), and operational reviews.

• Contribute to process improvements, automation initiatives, and operational tooling enhancements.

• Collaborate with engineering teams to improve observability, monitoring, and incident response capabilities.

• Participate in reliability-focused development activities and support operational excellence initiatives.

We are looking for:

• 5+ years of experience in Incident Operations, Site Reliability Engineering (SRE), Technical Operations, or a similar role.

• Experience working in on-call environments with SLA-driven responsibilities.

• Proven ability to operate effectively during high-pressure, real-time incident scenarios.

• Strong understanding of distributed systems and production environments.

• Experience with monitoring and alerting tools such as Datadog, Chronosphere, or similar.

• Experience with incident management platforms such as PagerDuty, Rootly, or comparable tools.

• Familiarity with APIs, system integrations, observability tools, and monitoring dashboards.

• Hands-on programming experience with Python and/or Kotlin.

• Understanding of the Software Development Lifecycle (SDLC) and production reliability principles.

• Excellent written and verbal communication skills.

• Strong operational judgment and ability to make decisions under uncertainty.

• Ability to manage multiple priorities simultaneously in a fast-paced environment.

• Highly organized with strong ownership and attention to detail.

• Strong collaboration skills with cross-functional engineering and business teams.

• Proactive mindset focused on continuous improvement, automation, and scalability.

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Referral Program: Talent from your network


Don't hesitate and apply now!