IT Operation Specialist

Your responsibilities

IT Operation Specialist in Control Center (permanent position)

We are looking for an IT Operation Specialist to monitor and handle incidents related to IT services. You will perform initial troubleshooting and handle incident tickets as effectively as possible. We operate in highly sensitive banking environment, where we focus on how all services are monitored to react proactively and effectively on all events addressed to Control Center.

In Nordea, we're harnessing the power of technology to reinvent the future of banking. A tech revolution is underway - and you can make an impact. Though we're a Nordic bank, we're also one of the largest IT employers in Tricity and Warsaw. Working with international teams in an inspiring working environment, you'll have lots of opportunities to expand your skills and advance your career.

About this opportunity

You'll join Control Center, the new unit which monitors Nordea IT Services and ensures that all systems are running smoothly. As a part of Control Center, you will also perform troubleshooting on various systems and platforms. You will be part of mission critical team, in the middle of Nordea IT ecosystem, operating 24/7/365 in dedicated working environment.

What you'll be doing:

* Monitoring IT infrastructure, systems and business applications using various monitoring tools

* Performing initial troubleshooting and administration on different platforms (Windows Server, Unix, VMware, Mainframe)

* Supporting Change Requests and Major IT infrastructure Incidents as well as all ITIL processes, e.g. Incident and Problem processes

* Cooperating with Incident Managers and L2 infrastructure support on more complex issues

* Being a point of contact for colleagues and other teams working in Nordea Global IT

* Reacting upon issue discovery in accordance to existing standards and procedures

* Evaluating and reviewing technical documentation and procedures

* Assisting in the process of development and integration of IT monitoring solutions

* Assisting in various infrastructural projects as Control Center representative

The role is based in Warsaw. The team is working 24/7/365.

Our requirements

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best- and that we imagine you share with us.

To succeed in this role, we believe that you:

* Have attention to details, working independence and understanding of importance and impact of performed tasks

* Are dedicated, creative and persistent approach to support and improve our IT environment

* Present excellent teamwork skills and communication/information sharing

* Proactive and ‘can do' attitude is absolute must

* Present excellent verbal and written communication skills

* Are passionate about IT and willing to learn new things

Your experience and background:

* Technical IT background, either professional or educational

* Experience on similar position (IT Monitoring, Infrastructure Specialist, Service Desk)

* Knowledge and professional experience of ITIL processes and ITSM tools (certificate will be an advantage)

* Knowledge and professional experience in IT areas such as: TCP/IP networking knowledge, Server OS management (Windows & Linux), Applications maintenance and/or support

* Fluent written and spoken English

If this sounds like you, get in touch!

Next steps

​Submit your application no later than 20/11/2026.

Benefits

• Sports membership cards
• Nordea Seniority Benefit
• Wellbeing platform
• Hybrid working options
• Flexible benefits platform
• private medical care
• life insurance
• flexible working time
• integration events
• corporate gym
• corporate sports team
• retirement pension plan
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• holiday funds
• redeployment package
• employee referral program
• charity initiatives

NORDEA Bank Abp SA Oddział w Polsce

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.

Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

This is how we work