Senior Technical Writer

ID94768

About the role

We are looking for a Senior Technical Writer to design and automate AI-driven software documentation for end users, developers, and system integrators.

The mandatory requirements are 4+ years of technical writing experience, prompt engineering and AI tools, APIs, systems and data models, Git, YAML, or Markdown, and an upper-intermediate English level.

Must haves

• 4+ years of technical writing experience, with demonstrated expertise in software documentation (SaaS, cloud platforms, or developer-focused content).

• Deep familiarity with prompt engineering and ability to design effective prompts, configure AI tools, and iterate based on output quality to achieve consistent documentation.

• Strong understanding of documentation architecture and information design. Ability to analyze different documentation types and design patterns that scale.

• Technical comfort with APIs, event streaming, batch processing, system architecture, and data models. Ability to understand complex concepts and write documentation that captures them accurately.

• Proficiency with Markdown, YAML, Git, and version-controlled workflows. Comfortable in code editors and command-line environments.

• Strong written and verbal communication skills, with an ability to write clear, user-centered documentation and communicate technical concepts to diverse audiences.

• Attention to detail and excellent organizational skills with the ability to manage multiple priorities and maintain consistency across documentation systems.

• Problem-solving mindset with ability to think critically about processes and advocate for improvements to documentation systems and workflows.

• Experience in fast-paced, cross-functional product environments with the ability to adapt to changing priorities.

• Bachelor's degree in computer science, English, or a related field, or equivalent work experience.

• Upper-intermediate English level.

Nice to haves

• Loyalty product, MarTech, or B2B SaaS experience preferred.

• Redocly documentation framework for API references.

What you will do

• Partner with product, engineering, and operations teams to understand documentation needs and user workflows, then design documentation architecture and automation patterns that serve multiple audiences – end users, developers, and system integrators.

• Establish documentation standards and build governance and quality gates directly into the automation system to ensure all generated documentation – user guides, API documentation, integration guides, in-product help, and release notes – maintains consistency and user value.

• Build and refine prompt templates, style guides, and content models that enable developers and writers to generate consistent, high-quality documentation at scale.

• Write, edit, and review documentation to model excellence, validate automation output quality, and identify patterns that strengthen prompts and templates.

• Measure documentation impact using analytics and user feedback to identify gaps and inform improvements to the automation system, content strategy, and documentation approach.

• Document all systems, configurations, prompts, and decision logic thoroughly so the team can maintain, evolve, and improve the automation system independently.

Perks

• Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget

• Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews

• Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm

• Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands

• Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized

• Well-being & support: access local well-being programs and people-focused support tailored to your location

Meet Our Recruitment Process

Asynchronous stage – An automated, self-paced track that helps us move faster and give you quicker feedback:

● Short online form to confirm basic requirements

● 30–60 minute skills assessment

● 5-minute introduction video

Synchronous stage – Live interviews

● Technical interview with our engineering team (scheduled at your convenience)

● Final interview with your future teammates

If it’s a match—you’ll get an offer!