Junior Infrastructure Engineer (with German)

Technologies we use

Expected

• Azure
• AWS
• Linux

Operating system

• Linux

About the project

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

You will be part of a team responsible for customer communication, ticket handling, status updates, and infrastructure monitoring for clients in the public and transportation sectors. Your role will focus on receiving and coordinating customer requests, keeping clients informed about incidents and events affecting their infrastructure, and performing daily administrative and operational tasks in cloud environments such as and business-critical platforms including. You will work closely with engineers and consultants, supporting the maintenance of highly available systems that are essential to ensuring operational continuity.

Your responsibilities

• Collaborate with engineers to maintain and support customer infrastructure, including cloud-based services and environments.
• Perform day-to-day operational and maintenance activities (RUN) to ensure service availability and stability.
• Communicate with customers through a ticketing system, following ITIL best practices for incident and service request management.
• Manage task priorities and coordinate assigned activities in accordance with agreed service levels (SLAs).
• Monitor customer infrastructure using dedicated monitoring tools, analyze alerts, and escalate issues when required.
• Work in cloud environments, and in text-based systems through command-line interfaces (CLI).
• Cooperate closely with other team members to troubleshoot incidents, resolve operational issues, and ensure service continuity.
• Participate in continuous improvement initiatives aimed at enhancing monitoring, operational processes, automation, and overall efficiency.

Our requirements

• You have basic knowledge of cloud services such as STACKIT, Azure, AWS, or similar platforms and are willing to develop your skills in cloud administration.
• You have experience working with monitoring tools and understand best practices for customer communication and collaboration.
• You have knowledge of ITIL processes and procedures, particularly incident, problem, and change management.
• You demonstrate strong organizational and task management skills.
• You have a proactive mindset and a willingness to continuously learn and develop new skills.
• You have worked with various operating systems and are comfortable using Linux/Unix command-line environments.
• Experience with highly available enterprise platforms is considered an advantage.
• Fluent knowledge of German language (B2+ level or higher).

What we offer

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits

• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist
• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

This is how we work