Technical Consultant Microsoft Customer Relationship Management (CRM)

Technologies we use

Expected

• Microsoft Dynamics 365
• Power Platform
• .NET
• C#
• Microsoft Azure

Optional

• SAP

About the project

We are looking for a skilled Technical Consultant Microsoft CRM to join our team. In this role, you will be responsible for designing, customizing, and delivering enterprise-grade Microsoft Dynamics 365 and Power Platform solutions. You will bridge the gap between business requirements and technical implementation, driving CRM transformation, integration, and continuous improvement across complex system landscapes.

We build our culture on Trust, Respect, and Empowerment. That means creating a safe space for open feedback, treating everyone equally, and giving teams the autonomy and support to grow. We believe in honest collaboration, inclusive communication, and ownership without micromanagement — and there is no BUT.

Your responsibilities

• Translate business requirements into robust technical specifications; design, configure, and extend Microsoft Dynamics 365 (Sales, Customer Service) and Power Platform (Model-Driven Apps, Dataverse, Power Automate).
• Develop custom plugins, Custom APIs, and Azure Functions using C# and .NET to satisfy complex business logic and functional gaps.
• Design, build, and maintain scalable, event-driven interfaces between CRM and business-critical core systems (including Azure Logic Apps, Service Bus, REST/OData APIs, and optional SAP enterprise connectivity).
• Implement Customer Data Platform (CDP) concepts using Microsoft Customer Insights to build unified customer profiles, segmentations, and actionable intelligence.
• Manage end-to-end Application Lifecycle Management (ALM), CI/CD release pipelines in Azure DevOps, and enforce environment governance, security roles, and Data Loss Prevention (DLP) policies.
• Support technical decision-making, estimate implementation efforts, identify technical risks, and articulate solution architecture to both technical teams and business stakeholders.
• Continuously evaluate and introduce emerging capabilities (such as Power BI, Copilot Studio, and AI Builder) to modernize and optimize client business processes.

Our requirements

• Several years of hands-on experience with Microsoft Dynamics 365 Sales, Customer Service, and Microsoft Power Platform in enterprise environments.
• Proven experience in implementing, customizing, operating, and evolving Dynamics 365 Customer Engagement solutions.
• Strong expertise in Microsoft Dataverse, Model-Driven Apps, and Power Automate.
• Experience in Application Lifecycle Management (ALM), release management, deployment processes, and solution governance.
• Experience in designing, implementing, and operating enterprise interfaces between CRM and business-critical systems.
• Experience in CRM transformation, migration, and modernization projects.
• Ability to estimate implementation effort, identify technical risks, and support technical decision-making.
• Experience working in complex enterprise landscapes and cross-functional teams.

What we offer

• Global impact & open culture: Be part of a high-tech company shaping industries worldwide, where your ideas truly matter.
• Flexible workstyle: Enjoy remote work possibilities and flexible hours – start your day anytime between 7:00 and 10:00.
• Supportive onboarding & career growth: Get started with guidance from experienced mentors and follow clear paths for development and promotion.
• Continuous learning: Access to premium training platforms, foreign language classes, and a personal development budget.
• Wellbeing & community: Take care of yourself with private medical care, life insurance or join company sports initiatives.
• Team spirit & events – integration budget, interdepartmental teams, company and family activities to stay connected, even remotely.
• Extra perks: From anniversary bonuses and MyBenefit platform to the “under the pear tree” holiday benefit, we make sure your hard work is appreciated.

Benefits

• MyBenefit Platform
• Foreign language classes
• Relocation package
• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• charity initiatives

By joining us, you’ll:

• Drive global impact: Work on international projects that shape the digital future of industry.
• Grow your potential: Get access to cutting-edge tools, technologies, and training to accelerate your career.
• Thrive in a team-driven culture: Collaborate in an environment where your contributions are valued and team spirit fuels success.
• Enjoy work-life balance: We support flexible working so you can stay connected to what matters most—both professionally and personally.

thyssenkrupp Group Services Gdańsk

thyssenkrupp Group Services Gdańsk is a global competence and development center delivering business processes and services to numerous companies from thyssenkrupp – an international group of companies, comprising largely independent industrial and technology businesses and employing more than 100,000 people across 56 countries. Under the umbrella brand thyssenkrupp, the group creates long-term value with innovative products, technologies and services and helps make life better for future generations.

This is how we work