Data Analyst

Opis oferty

📍 Client & contract: lead international bank | B2B
🗣️ Recruitment: phone screen with our recruiter + on on-line meeting with the hiring managers
🗺️ Hybrid work: 6 days per month from the office in Cracow

About the project:

We are looking for a Data Analyst who can turn complex operational and user experience data into practical insights that improve internal technology services. In this role, you will work closely with cross-functional teams to understand how users interact with IT services, identify friction points, and build clear visibility around service performance. This is a strong opportunity for someone who enjoys combining analytics, dashboard creation, and process automation to influence how digital services evolve.

What's in it for you:

• Prestigious position at one of the world's largest banks
  
• Stable, long-term projects
  
• Competitive salary with a B2B contract
  
• Hybrid work (6 days per month from the office in Cracow) and flexible working hours
  
• Private healthcare and multisport card
  
• Personal growth and development opportunities with the possibility to rotate between projects
  
• Referral program and company events
  
• Convenient parking

Wymagania

• Experience of data visualization tools and dashboard design
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Experience of working with tools like: ServiceNow, Jira, GCP Looker Studio, SQL
• An automation focused mindset
• Python and Splunk are nice to have
• Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders
• Knowledge of Agile methodologies and project management frameworks
• Familiarity with emerging technologies and industry trends

Zakres obowiązków

• Identify, gather and integrate data from multiple sources including IT systems, service desks, monitoring tools and customer experience platforms
• Define and maintain key metrics for tracking customer IT journeys and service performance
• Analyse user behaviour across IT services to identify trends, pain points and optimization opportunities
• Translate data into clear, actionable recommendations for operational and strategic improvements
• Design and maintain dashboards that clearly communicate performance and experience metrics
• Present insights in a clear and accessible way