Digital Market Activation Manager

About the project

The Market Activation team helps stakeholders embrace and adopt digital change at scale and at speed. As a Digital Market Activation Manager you’ll work with Value Streams and enabling teams as well as in-market stakeholders to ensure business readiness for digital feature releases. This includes change impact assessment, communications, training, migration and implementation, supported by effective governance and partnership with risk stewards and in-country regulatory teams. The role supports digital feature capabilities through go-to-market planning, post-implementation support and benefits tracking through to handover.

Your responsibilities

• Partner with Global Digital Product Owners, Value Streams, regional IT and local Digital teams to embed digital change
• Manage business readiness activity for releases including impact assessment, communications, training, migration and implementation
• Provide digital change consultancy from initial engagement through to ongoing feature enablement for assigned market or markets
• Ensure governance is in place and coordinate with risk stewards and in-country regulatory teams
• Oversee go-to-market planning and support delivery with minimal disruption and clear progress visibility to stakeholders
• Coordinate delivery of local training for markets including contact centre and network teams
• Manage staff and customer pilot activities to support successful roll-out of new digital features
• Track and report feature performance in market to support benefits realisation and effective handover

Our requirements

• Experience working directly with individual markets or a region to support business readiness for digital change
• Negotiation and relationship management skills to work across internal and external stakeholders with conflicting priorities
• Analytical, planning and governance capability to manage risks and issues and keep deliveries on track
• Subject matter expertise in digital channels including technical, marketplace and customer considerations
• Subject matter expertise in communications, operational impact assessment, training, migration and implementation planning
• Communication skills, written and verbal, to explain complex or technical issues clearly
• Pragmatic decision-making using data with an ability to understand implications and trade-offs
• Understanding of project methodologies, frameworks and best practice and experience managing multiple releases across a portfolio

What we offer

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Benefits

• In-office gym
• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave

Recruitment stages

• Online assessment
• Phone interview
• Job interview
• Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

This is how we work