Production Support Engineer

‼️ This role includes on-call duty once a month (Saturday and Sunday)

Project

Join a team responsible for supporting critical payment applications and ensuring stable, reliable production services.

You will work closely with development and infrastructure teams to investigate incidents, resolve production issues, and continuously improve operational processes. The role combines production support, Linux/Unix, SQL, Kubernetes, monitoring and automation, with a strong focus on reducing manual effort and improving service resilience.

This is a great opportunity for someone who enjoys troubleshooting complex production environments, automation, and working with modern infrastructure technologies.

You will

• Monitor and support critical production applications, responding to incidents and service requests within agreed SLAs

• Troubleshoot production issues using logs, monitoring dashboards, SQL data and application behaviour

• Investigate incidents in Unix/Linux environments using standard command-line tools.

• Coordinate recovery activities with development, engineering and infrastructure teams.

• Participate in root cause analysis and post-incident reviews

• Improve monitoring, reduce alert noise and increase operational resilience

• Create and maintain operational documentation, runbooks and knowledge articles

• Automate repetitive operational tasks using Bash, PowerShell or Python

• Develop simple tools and scripts that improve team efficiency

• Use AI productivity tools such as Copilot or Claude to support automation, documentation and operational analysis

• Support deployments, patching, disaster recovery exercises and platform maintenance

• Review operational readiness of changes and identify potential production support risks

• Communicate service status and recovery progress to relevant stakeholders

Must have

• 4+ years of experience in Production Support, Application Support or IT Operations, preferably within financial services

• Hands-on knowledge of Unix/Linux, including log analysis and application troubleshooting

• Ability to write and troubleshoot SQL queries

• Scripting experience with Bash, PowerShell or Python

• Practical experience supporting and maintaining Kubernetes environments

• Experience with monitoring and observability tools such as Splunk, AppDynamics, Prometheus or similar

• Good understanding of IT infrastructure concepts and distributed applications

• Working knowledge of Incident, Problem and Change Management processes

• Experience improving operational processes through automation and continuous improvement

• Practical experience with AI productivity tools such as Copilot, Claude or similar

• Very good English and strong communication skills

• Ability to collaborate effectively with global teams

Nice to have

• Knowledge of payment systems or payment processing

• Experience with Oracle, Kafka, MQ or WebSphere

• Experience supporting Disaster Recovery exercises

• ITIL certification

Our offer

• Relocation package (4500 PLN total value), paid in three installments (1500 PLN per month) in case your permanent presence in the office is mandatory, and you need to relocate from another city

• Benefits: Extended medical care (over 2000 medical facilities in Poland, 80 in Kraków) for you and your family; Multisport Benefit card; life insurance