Industry X – Aftersales Consultant (GN)

Job Description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services.

We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Meet the Industry X Team

In Industry X we shape the future of making things, and the things we make. 

Our Industry X Team drives innovation by delivering the best-in-class management consultancy based on industrial experience leveraged by the latest technologies for global clients listed on Fortune Global 500 list. Evolution of industry practices have been witnessed with evolution of technology. We've been helping businesses adopt and implement the new ways of working for years; Our project portfolio stretches across manufacturing, energy and process industries with proven success record of fueling Clients' growth. 

THE WORK:

Although no two days at Accenture are the same, as an Aftersales, Spares & Warranty Analyst or a Consultant in Industry X / Intelligent Asset Management Team, a typical day might include: 

• Working closely with client business stakeholders to understand their requirements and provide optimal solutions in the areas of aftersales, warranty and spare parts management business processes

• Development, optimization, reshaping of different business process from the area of aftermarket service operations with focus on warranty optimization, spare parts optimization (incl. parts pricing & inventory) and supply chain management and bridging business processes with technology (eg. SAP, Business Intelligence tool, etc.)

• Leading technology platform solutioning, implementation and enhancement projects, including planning, design, fit/gap analysis, build and configuration, testing, cutover and any other deployment activities;

• Collaborating with other cross-functional teams to ensure seamless integration with other ERP modules

• Master Data Management and Governance focused on assets maintenance operations, MRO supply chain, quality assurance and warehouse management

Flexible: We are delivering our work mostly remotely but knowing that Global Network way of working is also based on traveling and serving advisory, typically working closely with our Clients in their offices, willingness and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term is still required.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs

Qualification

WHAT’S IN IT FOR YOU? 

• Thrive in a dynamic, international, and multicultural environment, embracing challenges as opportunities and committed to your constant progress.

• Opportunity to gain exceptional on Polish market, skills, knowledge and experience on large scale international projects fostering your development and unique skillset

• The unique chance to work in a global network using only state-of-the-art tools and technologies and gaining one of a kind experiences with best know-how, with broad access to certifications and professional industry-recognized trainings dedicated to ongoing improvement and dynamic professional growth.

HERE IS WHAT YOU’LL NEED:

• Experience of working in aftermarket service operations space across areas like warranty optimization, after market spare parts optimization including parts pricing, parts inventory and supply chain management, most preferably in industrial or automotive

• Strong experience with SAP SD/CS or related modules (at least Key User) and perfect knowledge of related business processes with main focus aftersales, especially warranty management, spare parts management

• Proven ability to work creatively and analytically in a problem-solving environment

• Project Management skills and proficiency in analyzing and translating Business Requirements to Technical Requirements and IT Architecture;

• Experience in Project Management activities including planning, deliverables development, project execution monitoring, managing stakeholders’ relationships, mitigating risks and managing change requests

• Change Management in review of existing processes and procedures, definition of future state processes, development of training material and delivery of training sessions to business users.

• Excellent Business English communication skills (written & spoken). Knowledge of German or French would be appreciated

• Analytical and quantitative skills and the ability to use hard data and metrics to back up assumptions and develop business cases, including ability to clearly communicate these data insights to others.

• Experience in developing analytics model to drive cost to serve optimization in the service operations space and understanding of manufacturing processes is well received

• Ability to work in a rapidly changing environment where continuous innovation is desired.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

WHAT WE OFFER:

• Employment contract (Umowa o pracę)

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card).

Global Network is a part of Europe Strategy & Consulting practice, pulling together multinational and cross-cultural professionals based at key locations across Europe. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity. Our Poland part of Global Network is located in Warsaw, Kraków, Wrocław, Łódź and Gdańsk. Your impact will be truly global as you will leverage an unmatched network of people, knowledge, tools and technologies and work alongside some of the best thinkers in the market.

 WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here:

https://www.accenture.com/pl-pl/privacy-policy

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