Lead ServiceNow Analyst

We are looking for an experienced Lead ServiceNow Business Analyst to join a growing ServiceNow practice and play a key role in driving enterprise-wide transformation initiatives.

🗝️Full-time

🗝️Remote work (from any location in Poland) or hybrid from Warsaw - you choose!

Key Responsibilities

• Lead business analysis activities across multiple ServiceNow domains.

• Facilitate workshops and collaborate with business and technology stakeholders to understand and document requirements.

• Drive requirements gathering, prioritization, traceability, and documentation.

• Define and promote business analysis standards, methodologies, and governance practices.

• Ensure requirements align with platform standardization and long-term sustainability objectives.

• Support initiatives across ITSM, CSM, IRM/GRC, TPRM, Privacy, and broader service management capabilities.

• Contribute to operating model development, governance frameworks, and service ownership structures.

• Lead operational readiness, user adoption, onboarding, and knowledge transfer activities.

• Act as a trusted advisor between business teams, platform teams, and implementation partners.

• Ensure clear alignment between business objectives, requirements, testing, deployment readiness, and post-implementation improvements.

• Mentor Business Analysts and contribute to capability development within the team.

Requirements

• 7+ years of Business Analysis experience, including a minimum of 3 years focused on ServiceNow.

• Strong hands-on experience with ServiceNow ITSM and CSM.

• Experience with IRM/GRC, including TPRM and Privacy Management, is highly desirable.

• Proven experience gathering, managing, prioritizing, and documenting business requirements in complex enterprise environments.

• Experience facilitating workshops and working closely with business stakeholders, product owners, architects, engineers.

• Experience supporting enterprise platforms through implementation, transition, stabilization, adoption, and continuous improvement phases.

• Proven experience designing or supporting operating models, governance frameworks, service ownership, and platform governance initiatives.

• Experience working on large-scale enterprise transformation programs and collaborating with international, distributed teams.

• Experience with greenfield ServiceNow implementations.

• Advanced English (C1 level or higher).

• ServiceNow CSA certification required or highly preferred; CIS certifications and CBAP (or equivalent) are considered a strong advantage.

We offer a full-time employment contract

• Location – Poland; work model – remote

• Stable and long-term cooperation

• Well-defined career path at the European leader in engineering & IT consulting

• Opportunity to relocate and work in different ALTEN Polska branches

• After completion of the project, opportunity to engage in a subsequent one within the company

• Introduction and cooperation with dedicated Competences Manager

Benefits

• Medicover medical care

• Medicover dental care

• Medicover Benefits platform

• Medicover Sport card

• Referral Program

• Layette for a newborn employee’s child

• Group life insurance

• Pension scheme

We also offer cooperation based on a B2B or Contract of mandate (UZ).

We also guarantee:

Access to professional certifications with our technology partners (e.g. Google, ISTQB)

• Access to relevant industry events

• Access to the Knowledge Sharing Program

• Access to Referral program

NOTICE: We kindly inform you that we will contact the selected candidates.