Service System Engineer

Your responsibilities

• Providing technical support and troubleshooting for service activities,
• Developing technical concepts and customer-focused solutions,
• Supporting maintenance and field engineering operations,
• Collaborating with project, quality, and customer teams,
• Preparing technical documentation and service reports,
• Driving continuous improvement and service performance,
• Ensuring high levels of customer satisfaction and support.

Our requirements

• Bachelor’s degree in Engineering, Information Technology, Electronics, Automation, or a related field, or equivalent experience,
• 3+ years of experience in service engineering, maintenance, technical support, or a similar role,
• Experience or understanding of Field Engineering and Service Operations,
• Ability to investigate, troubleshoot, and resolve technical issues,
• Experience in developing technical concepts and customer-oriented solutions,
• Strong analytical and problem-solving skills,
• Good communication and stakeholder management skills,
• Fluent in English,
• Ability to work effectively with cross-functional teams,
• Willingness to travel occasionally to support customers and projects.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• flexible working time
• fruits
• no dress code
• coffee / tea
• parking space for employees
• pre-paid cards
• sharing the costs of tickets to the movies, theater
• holiday funds

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

Collaborate with cross-functional teams and helpful colleagues,

Utilise our supportive and dynamic working environment,

Contribute to innovative projects,

Benefit from our investment in your development, through award-winning learning,

Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, sport card)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Your future role

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Service System Engineer in Katowice, PL we’re looking for?

Alstom Polska S.A. oddział w Katowicach

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Senior IXL System Designer in Katowice we’re looking for?

This is how we work