Project Delivery Manager

COMPANY OVERVIEW

At distriBind, we’re transforming the way the insurance industry works.

We’re a B2B SaaS platform delivering automated data exchange and back-office processing for insurers, with a strong focus on the Delegated Authority sector. Our technology seamlessly connects data from distribution to capacity — whether through real-time APIs or traditional bordereaux — eliminating manual intervention and unlocking true efficiency.

While others try to enforce a single data standard, we do things differently. We believe in flexibility, not conformity — empowering every partner to use the data format that suits them best, while our system intelligently transforms it for smooth upstream and downstream processing.

Founded in 2018 by industry expert Dave Connors, who saw firsthand the inefficiencies holding the industry back, distriBind was built on the belief that there’s a better way to do data exchange across insurance industry. And we’ve proven it — earning multiple awards, including:

🏆 National Insurance Awards – Tech & Innovation (InsurTech Platform of the Year)

🏆 Insurance Times Awards – Tech & Innovation (Project Collaboration of the Year with our client Bridgehaven)

At our core, we value excellence, honesty, and collaboration. We’ve built a supportive, fun, and open environment where every team member has the opportunity to grow, innovate, and make an impact. We don’t just follow industry trends — we set them.

Ready to help us reshape the future of insurance?

JOB OVERVIEW 

The Project Delivery Manager is responsible for ensuring the smooth, successful delivery of client implementations and the ongoing management of client relationships. This role oversees projects from initial planning through to go‑live, coordinating internal teams, managing timelines and priorities, and ensuring delivery aligns with client requirements. It is a hands‑on position that involves day‑to‑day involvement in project execution and regular engagement with clients.

Working closely with Business Analysts, Product, Development, and QA teams, the Project Delivery Manager ensures client requirements, issues, and actions are understood, prioritised, and progressed effectively. Once clients are live, the role continues to lead the relationship—running regular client meetings, managing follow‑ups, and coordinating internal teams to address client needs. In addition to client delivery, the role also leads key internal initiatives, including the company’s ISO 27001 certification programme.

The Project Delivery Manager maintains oversight of project progress, resource needs, priorities, and risks, ensuring issues are identified early and addressed throughout the project lifecycle. The role also contributes to improving delivery processes and ways of working across the business.

Key Responsibilities 

• Project Delivery: Manage projects from kick-off, planning and execution through to testing and go-live, ensuring they remain on track and aligned with agreed requirements and timelines.

• Risk & Dependency Management: Maintain project risks, issues and dependencies, identify potential delays, and work with internal teams to resolve issues and keep projects moving.

• Resource & Capacity Management: Coordinate BAs resources across projects, manage competing priorities, and identify resource or capacity issues that may affect delivery.

• Customer Management: Lead regular client meetings throughout implementation and once projects are live, manage ongoing customer relationships through regular weekly, fortnightly or monthly meetings, ensuring actions, queries and requirements are followed up and actioned.

• Internal Coordination: Work closely with Business Analysts, Product, Development and QA to coordinate project activities and ensure client requirements and issues are progressed effectively.

• BA Team Management: Manage and support two Business Analysts, providing guidance, prioritisation and day-to-day oversight to ensure projects are well managed and delivered effectively.

• ISO 27001 Certification: Lead and manage the activities required to achieve ISO 27001 certification, coordinating internal teams, tracking actions and ensuring the required documentation and evidence are completed, and up to date.

• Project Reporting: Maintain clear visibility of project progress, priorities, risks, resource requirements and key issues, providing updates to relevant stakeholders.

Experience and skills

• Willing to travel to London monthly for client meetings, team collaboration, and other business-related activities.

• Experience in the insurance industry is essential

• 2–5 years’ experience in project delivery, implementation, or customer delivery roles.

• SaaS experience is essential, including delivering implementations and supporting clients through go‑live.

• Experience managing multiple projects and client relationships at the same time.

• Experience working with cross‑functional teams (Development, Product, QA).

• Experience managing project timelines, risks, issues, actions, and dependencies.

• Strong client management, communication, and organisational skills.

• Able to manage competing priorities and work to deadlines.

• Comfortable in a hands‑on role covering both planning and delivery.

• Familiarity with tools such as Jira, Confluence, Azure DevOps, or MS Project.

• Experience leading or supporting ISO 27001 certification work is preferred.