Business Analyst

Responsibilities

• Project management, tracking delivery milestones and dependencies, monitoring progress against plan, and keeping stakeholders informed. 

• Account management for a portfolio of existing customers, acting as their main point of contact and identifying opportunities to grow the relationship.

• Customer success, monitoring product adoption and working with customers so they get full value from what they have bought.

• Analysing and documenting how the business runs across commercial and delivery activity, and recommending improvements.

• Supporting the commercial cycle, including quotations, renewals analysis, and customer retention reporting. 

• Owning data quality across our core business systems, including CRM records, deal pipeline, and internal order management. 

• Producing regular management reporting on commercial performance and customer health, and interpreting what the numbers show.

Benefits

• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.

• Language Courses – you'll have access to a multi-language learning platform enabling you to practice you language skills and learn new ones!

• Regular and systematic further training opportunities - both internally and from external providers. We support your ongoing learning and development.

• Cooperation within  an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.

Qualifications

• Successfully completed studies in a technology related subject, such as computer science, information systems, software engineering, or similar.

• At least three years of experience in a project management, account management, or business analysis role. 

• Strong analytical skills, comfortable working with data and drawing practical conclusions from it. 

• Excellent verbal and written English communication skills. 

• Confident working across business systems and able to learn new tools quickly. 

• Strong attention to detail, well organised and proactive. 

• Able to own a workstream with limited supervision, and to work effectively as part of a distributed team.

• Availability to work in a hybrid mode or remotely with at least 1 visit in the office per week.

Develop yourself and the digital future – at Reply!

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.