EMEA Carrier Manager

Roles and RESPONSIBILITIES

• Building and maintaining an accurate and up to date carrier inventory

• Define relevant governance and processes covering key aspects of carrier

management such as service/performance tracking, contract management, third

party management

• Ensuring and evidencing carrier compliance to HSBC requirements

• Work with internal HSBC finance/procurement teams to ensure optimal commercial

terms for the bank

• Build strong and effective relationships with third party carriers

• Participate in contractual discussions/renewals or market evaluations/RFP’s

• Ensure management have visibility of carrier performance covering all key metrics

SKILLS & EXPERIENCE REQUIRED

• Telecoms infrastructure and services in a large, global organisation

• Industry standard carrier services and infrastructure/circuits

• Experience of managing complex IT infrastructure in highly regulated environments

• Experience of working in Financial Services/Banking preferred

• Experience of managing third party vendor/suppliers essential

• Strong commercial acumen essential

• Positive and professional attitude, team player, flexible and adaptable, open to

change(s)

• Ability to communicate technical subject matter to non-technical stakeholders

INTERNAL• Previous experience of delivering an excellent customer service

• Ability to quickly develop good working relationships with stakeholders