IT 2nd Level Support (PLM)(all genders)

Our Opening and Your Responsibilities

We are looking for a IT 2nd Level Support (all genders) to become a key member of our Mechanical Design Automation Product team. 

In this role, you will play an essential part in assisting our R&D units with the creation and release of production data while actively contributing to PLM projects across METTLER TOLEDO subsidiaries worldwide. 

This position is designed to provide support to the American market. Please note that this role requires a daily start time between 9:30 AM and 10:00 AM. 

Internal job title, that will appear on the contract is PLM Solution Specialist. 

 Your Responsibilities:

• Support the end-to-end solution from creating product designs in 3D Mechanical CAD systems (Creo and Inventor) to releasing them in our global PLM System (Teamcenter), 

• Provide tier 2 support (troubleshooting and resolving issues) in close collaboration with power users (tier 1), 

• Identify improvement areas in functionalities, performance, automation, user-friendliness, and solution robustness, 

• Contribute to the evolution of global process templates, design guidelines, and quality checks in collaboration with Product Owner, Solution Architect, and Business Analyst, 

• Support installation of MCAD applications including Teamcenter integrations for end-user clients, 

• Maintain documentation to empower power users (user manuals, process documentation) and execute test scripts, 

• Support enhancement and upgrade projects through all phases until production delivery, 

• Conduct user training for new and refreshed functionalities.

What You Need to Succeed

• Bachelor’s or Master’s degree in Mechanical Engineering, Computer Science, Software Engineering, or related field. 

• Fluency in English, both written and spoken (minimum C1 level),

• Familiarity with change management processes (CMII, ITIL, or similar) and experience developing installation scripts for global distribution is desirable,

• Independent and precise work style with strong problem-solving skills and understanding of complex processes and interdependencies, 

• Excellent team player with strong communication skills across different teams and regions (R&D, Operations), 

• Knowledge of PLM systems (Siemens Teamcenter is a plus),

• Proficient in CAD for mechanical systems (PTC Creo preferred; Autodesk Inventor a plus). 

Our Offer to You

• Contract of employment [umowa o pracę], we are looking for a long term cooperation,

• Annual reward ,

• Hybrid work model (3 days of work from the office per week),

• A diverse and inclusive workplace,

• Festive benefits paid in April and December,

• Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,

• Possibility to extend medical care to family members,

• Life insurance with possible extended scope,

• Sports card (Medicover),

• Language courses,

• A vast training offer to support your development,

• Wellbeing activities, CSR, with space for your initiatives*,

• Discounts for meals and special offers at Platan Business Park.

*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!

The recruitment process consists of the following steps:

• CV selection – we contact selected candidates

• Phone screening with a recruiter (approx. 15 min)

• Initial interview with the Manager and Recruiter (video conference, approx. 1 hour)

• F2F meeting at the office (1 hour).

The information obligation arising from Article 18 [3ca] of the Labor Code is fulfilled before establishing the employment.

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.