ServiceNow Integration Engineer

At Procter & Gamble we build brands trusted by billions and behind them a world-class technology organization. Our Modern IT Asset Management (ITAM) team in Warsaw is on a major digital transformation journey: turning IT asset data into a trusted, AI-ready source of truth for every application and infrastructure component across the company. Join us to build the data quality, integration and automation capabilities that power proactive, automation-led IT operations at global scale (145,000+ users).

As a ServiceNow Integration Engineer you'll design and deliver the data, integration and automation backbone of our ITAM & CMDB ecosystem, improving Asset Data Quality and Topology Coverage, modernizing how ITAM data flows between systems, and enabling AIOps-ready operations.

What you'll do

• Implement and deploy scalable engineering capabilities across the ITAM and CMDB ecosystem: covering data ingestion, normalization, reconciliation, quality and reporting.

• Build and operate automated Asset Data Quality rules and scorecards (completeness, consistency, correctness, timeliness) across ITAM, CMDB and adjacent systems, and publish them to the  scorecards.

• Engineer the Topology Coverage baseline by extending ServiceNow Discovery patterns, Identification & Reconciliation Engine (IRE) rules and CSDM-aligned CI relationships across priority business application clusters.

• Develop and modernize ITAM integrations across the ecosystem (enterprise architecture, risk/GRC, Azure/GCP discovery sources, SAP) using industry-standard protocols (REST, SOAP, event-driven).

• Build data products and dashboards (SQL, Power BI, ServiceNow Performance Analytics) that turn ITAM data into actionable insights for Architecture, Security, FinOps and Engineering stakeholders.

• Contribute to the elimination of ITAM / CMDB technical debt - reduce custom scripts, UI policies and direct integrations, favor out-of-the-box patterns, and produce the engineering evidence that informs the ServiceNow platform RFP.

• Champion Agile, DevOps and Continuous Deployment practices - CI/CD, automated testing (target 60% coverage from a 0% baseline), code reviews and engineering guardrails.

• Collaborate with cross-functional teams - Solution Architect, Product Owners, ITSM and SRE engineers, AI engineers and architects - to ensure platform capabilities and business outcomes stay aligned.

• Continuously upskill toward ServiceNow ITAM / CMDB / Discovery development and toward emerging IT operations technologies (Agentic AI, AIOps, observability).

Qualifications

What you'll bring (must-have)

• 4+ years in an engineering role (Software, Data, Integration, Platform or Site Reliability Engineer).

• Proficiency in at least one modern language, preferably Python or JavaScript.

• Solid SQL and relational data modelling (joins, aggregations, schema design, query optimization).

• Experience integrating systems via RESTful APIs (event-driven/messaging a plus).

• Solid software engineering fundamentals (OOP, TDD, SOLID, unit/integration testing, SDLC).

• Working understanding of data quality concepts and ability to translate them into automated rules and reports.

• Strong analytical and problem-solving skills; fast learner of new technologies.

• Willingness to learn new technologies and paradigms — ServiceNow (ITAM / CMDB / Discovery), JavaScript, Agentic AI - and to stay up to date with the latest trends in IT Asset Management, CMDB / CSDM, observability and AIOps.

• English proficiency and at least a Bachelor's degree in Computer Science, Information Systems, Computer / Systems / Industrial Engineering, Software Development or a related field.

Preferred Qualifications:

• Hands-on experience with ServiceNow or other ITSM / ITAM / CMDB platforms (configuration or development).

• Exposure to CSDM (Common Service Data Model) and IT asset lifecycle concepts (Hardware Asset Management, Software Asset Management, contracts, vendor data).

• Experience designing and operating data quality frameworks and reporting solutions in Power BI (or equivalent BI tools).

• Experience delivering and administrating solutions on cloud frameworks, preferably Azure (data services such as ADF, Synapse, Data Lake; integration services).

• Knowledge and/or experience with CI/CD tooling and DevOps practices (Update Sets, ATF, Git-based workflows, automated testing).

• Understanding of AI / ML concepts and exposure to Agentic AI use cases in IT operations.

• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist -ITAM or Discovery preferred).

• Working knowledge of Python / PySpark for data reconciliation, lineage and large-scale data processing.

• Knowledge of SCRUM / SAFe and experience working in Agile Release Trains or PI Planning environments.

We offer

• P&G-sized projects and access to world leading IT partners and technologies from Day 1.

• Wide range of self-development possibilities (training and certifications paths).

• Competitive starting salary and benefits program (private health care, P&G stock, saving plans, sport cards).

• Regular salary increases and possible promotions - in line with your results and performance.

• Opportunity to change role every few years to be in the best place for you and best for P&G.

At Procter & Gamble, we embrace a hybrid work model that combines the flexibility of remote work with the collaborative benefits of in-office engagement. Employees can enjoy the option to work from home two days a week while also spending time in the office to foster teamwork and enhance communication.

At P&G #weseeequal

We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience.

Kindly be advised that at P&G, employment is exclusively extended on the basis of "Umowa o Pracę" (Full-time Employment Contract). Apply only if you agree to these conditions.