Junior IT Support

Start date: ASAP

Length: 6 months

Scope: 100 %, full time

Location: On-site, 5 days per week

Level: Junior

About the team
The IT Enablement function exists to make the company run as smoothly as possible: secure, automated, and improving over time. The helpdesk team is the front door for every technical question an employee has. It is a dedicated pod focused entirely on keeping people unblocked, working through a shared, AI-native service desk with common SLAs and automated routing.

What you'll be doing

• Work the first-line ticket queue in the shared service desk: triage, resolve, and escalate with clear handovers.

• Support new-hire onboarding on the ground: help stage devices, assist with day-one setup, and welcome new colleagues to our tools.

• Handle day-to-day hardware logistics: peripherals, stock, swaps, and returns.

• Be a visible, approachable presence on the floor. Walk-ups are part of the job, not an interruption to it.

• Learn our stack hands-on and grow into deeper ownership over time.

Who you are

• 1–2 years of experience in IT support, service desk, or a comparable customer-facing technical role.

• A customer mindset above all: you measure success by how quickly and kindly someone gets unblocked, not by ticket counts.

• Curious and coachable: you ask good questions, document what you learn, and don't sit on a problem in silence.

• Comfortable on-site five days a week. This is a hands-on, in-person role.

Nice to have

• Exposure to macOS support and Apple hardware.

• Familiarity with any ITSM / service-desk platform (e.g. ServiceNow, Jira Service Management, Freshservice).

• First contact with tools like Jamf, Apple Business Manager, 1Password, Zoom, or Google Workspace.