Technical Delivery Manager (IoT)

About the project

We’re looking for a Technical Delivery Manager to join our Customer Success Team (IoT Device Management Solutions) and take ownership of the technical delivery of customer projects for our IoT device management platform.

In this role, you will work with customers, Product, Engineering, and Infrastructure teams to prepare, configure, and deliver deployments aligned with product capabilities. You will analyze requirements, identify gaps, coordinate technical readiness, and resolve technical issues during delivery from kick-off to production go-live.

This is not an application installation or infrastructure deployment role. Platform deployment and infrastructure operations are handled by Engineering and Infrastructure teams. Your responsibility is to ensure each project is technically ready, properly configured, and delivered within scope and timeline, including resolution of technical issues across stakeholders.

This is how we organize our work

This is how we work

• in house
• you have influence on the technological solutions applied
• you have influence on the product

Your responsibilities

• Identify product gaps, missing capabilities, configuration limitations, and technical risks based on customer requirements
• Coordinate technical readiness of customer environments, including remote access and end-to-end connectivity (infrastructure, devices, integrations, application)
• Configure the application according to customer requirements and agreed project scope
• Troubleshoot technical issues during delivery and coordinate resolution with Engineering, Product, Infrastructure, and Support teams
• Translate customer technical requirements into internal tasks, findings, and recommendations
• Act as the primary technical contact for customer delivery activities and participate in workshops, technical meetings, kick-offs, and status reviews (occasional travel)
• Maintain delivery documentation and ensure a structured feedback loop from customer projects to Product and Engineering teams

Our requirements

• 3+ years of experience in technical delivery, implementation, system integration, or technical support for IT systems
• Strong understanding of networking and security concepts, including TCP/IP, HTTP, DNS, TLS, VPNs, firewalls, routing, and PKI
• Experience working with customer infrastructure, remote access setup, and troubleshooting in production or pre-production environments
• Experience configuring enterprise applications according to customer requirements and product capabilities
• Strong troubleshooting skills using logs, configuration data, network traces, and technical documentation
• Ability to translate technical requirements into configuration tasks, risks, and product gaps
• Excellent communication skills with both technical and non-technical stakeholders
• Hands-on mindset with ownership of technical topics end-to-end
• Fluent English

Optional

• Experience in IoT, device management, telecommunications, utilities, or industrial IT environments
• Experience with on-premise and SaaS delivery models
• High-level understanding of Kubernetes-based or microservice-based deployment models
• Experience with APIs, system integrations, and observability tools (monitoring, logs, dashboards)

What we offer

• Work on large-scale IoT and device management projects used by enterprise customers worldwide
• A technical customer-facing role with real impact on project delivery and product evolution
• Close cooperation with experienced Engineering, Product, Infrastructure, Sales and Customer Success teams
• Opportunity to grow expertise in IoT, networking, large-scale systems, and enterprise software delivery
• Flexible working hours, with hybrid work in Kraków (3:2) or remote work from other locations after onboarding
• A relaxed work atmosphere – no dress code, no open space
• Medical care
• Multisport card
• Kitchen full of snacks and treats (including Good Lood ice cream)
• Car parking area and bike room

Development opportunities we offer

• development budget
• intracompany training
• mentoring
• soft skills training
• space for experimenting
• substantive support from technological leaders
• technical knowledge exchange within the company
• time for development of your ideas

Benefits

• premium AI tools
• sharing the costs of sports activities
• private medical care
• remote work opportunities
• flexible working time
• fruits
• integration events
• corporate gym
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• charity initiatives

Recruitment stages

• Send us your CV
• HR screening
• Technical interview
• Managers interview

1. Think you might align well with AVSystem? Feel free to share your CV with us. We understand that this initial step may come across as somewhat impersonal, but we promise - every CV is unique and important for us, no AI bots included in the process. Share details about yourself, what makes you unique, and why you believe you'd be a valuable addition to our team.

2. Meet with a member of our People Team during an online meeting. In this step, you can share what motivates you to work and learn, discuss your previous achievements and work experiences. Most importantly, we want to ensure you're a great fit for our team. 
Following this, we’ll provide feedback and, hopefully, invite you to the next stage.

3. The main course - technical stage! You'll be invited for a discussion, either online or onsite, lasting about 2h. Be prepared for some theoretical questions, and if you're a software engineer, there might be some live coding involved. Even if we determine that now isn't the ideal time for you to join us, we'll always provide feedback and welcome the possibility of reapplication in the future.

4. Almost there! Now, we'd like you to meet your future team leader and/or manager – they will discuss your career goals and work approach.If everything goes well and everyone is on board, we'll contact you very soon with a job offer!

AVSystem

Welcome to AVSystem, where "Work with the best" is more than a motto, it's our way of life.

Rooted in Poland with a global reach, we are a dynamic, mid-sized product company built on trust, respect, and innovation. Our team, a diverse group of talented professionals, is our greatest asset. Joining us means becoming part of a community that values expertise, creativity, and a passion for technology. Here, professionalism and high quality are not just goals but our everyday reality. Embark on a journey with AVSystem where opportunities are boundless, growth is driven by passion, and every success is a shared celebration. Work with the best – work with AVSystem! 🚀✨

This is how we work