Learning Service Delivery Coordinator

About the project

You will ensure the end to end delivery of certification and accreditation programmes - covering demand intake, triage, fulfilment coordination, communication, reporting, and continuous improvement.

The role requires strong coordination skills to manage delivery across multiple vendors and internal partners, while maintaining predictable service performance and a consistent learner experience.

This is an excellent opportunity for a detail oriented and collaborative professional who enjoys working at the intersection of learning, technology, and operational delivery.

Sounds like your kind of challenge?

This is how we organize our work

This is how we work

• you focus on a single project at a time
• you have influence on the technological solutions applied
• you have influence on the product
• you focus on product development
• agile

Your responsibilities

• Manage day to day operations of the learning service, ensuring requests are logged, reviewed, and fulfilled within agreed timelines and quality standards.
• Coordinate activities between vendors and internal stakeholders to align priorities and maintain clear ownership through the service lifecycle.
• Manage the service backlog and delivery pipeline, tracking volumes, status, and bottlenecks while supporting capacity planning and prioritisation.
• Own colleague communications throughout the process — providing clear updates and consistent messaging to ensure a positive user experience.
• Track and mitigate operational risks and issues, escalating and driving resolutions to ensure service continuity.
• Partner with cybersecurity teams to capture training and certification needs aligned to role requirements and strategic priorities.
• Coordinate with internal stakeholders such as learning platform owners, SMEs, and programme leads to validate requirements and remove delivery blockers.
• Support service planning, including demand forecasting, learning schedules, and communication cycles.
• Collect and maintain accurate service data to enable robust operational oversight.
• Produce MI and reporting (weekly / monthly) covering volumes, cycle times, completion rates, and exceptions.
• Identify and implement process improvements, including standardised templates, clear handoffs, and automation to enhance service efficiency and accuracy.
• Contribute to skills mapping and learning content maintenance across collaboration platforms (SharePoint, Degreed, Workplace).

Our requirements

• Experience coordinating training, learning operations or service delivery activities (preferably in cybersecurity or risk functions).
• Strong understanding of training and awareness methods, process management, and service optimisation.
• Proven ability to work with diverse stakeholders across multiple teams and levels of seniority.
• Skilled in data analysis, reporting, and problem solving with attention to detail.
• Experience using Microsoft Office suite (especially Excel and PowerPoint) and collaboration / learning tools such as SharePoint, Degreed, Workplace.
• Demonstrated track record of process improvement and workflow automation.
• Excellent written and spoken English.
• Strong organisational skills and ability to manage multiple priorities effectively.
• Confident stakeholder management and clear, professional communication style.
• Analytical mindset with the ability to transform data into meaningful insights.
• Calm under pressure, proactive, and committed to continual service improvement.

Optional

• Knowledge of cybersecurity certification and accreditation processes.
• Ability to create clear presentations and data visualisations for senior audiences.
• Experience with task management tools (e.g. JIRA, Monday.com, MS Project).
• Basic understanding of cybersecurity, technology, or data protection principles.

What we offer

• Flexible cooperation model
• Hybrid work setup –6x/msc from the office in Kraków - remote days available depending on the client’s arrangements
• Collaborative team culture – work alongside experienced professionals eager to share knowledge
• Continuous development – access to training platforms and growth opportunities
• Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
• High quality equipment – laptop and essential software provided

This is how we work on a project

• Continuous Integration
• documentation
• issue tracking tools

Development opportunities we offer

• development budget
• external training
• intracompany training
• mentoring
• technical knowledge exchange within the company

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

Mindbox Sp. z o.o.

At Mindbox, we connect top IT talents with technology projects for leading enterprises across Europe.

Our focus is on matching your skills with work that matters – projects that use modern tech stacks, solve real business challenges, and give you space to grow. By joining us, you’ll deliver technology solutions for well-known brands, supported by the Mindbox team that values knowledge-sharing and continuous development. We make sure you have the tools, flexibility, and guidance to do your best work – and to keep moving forward in your career.