Application Support & Business Analyst

Application Support and Service Management

• Provide application support for Finance and Master Data Management solutions.

• Investigate, analyze, and coordinate resolution of incidents, service requests, and production issues.

• Monitor application performance, data quality, and operational stability.

• Collaborate with development teams to identify root causes and implement sustainable solutions.

Agile and Scrum

• Facilitate Scrum ceremonies, document decisions and action items, and follow up on open questions.

• Support product backlog management by helping prioritize items and clarify requirements with stakeholders.

Business Analysis and Stakeholder Management

• Gather, document, and clarify business requirements for enhancements and improvements.

• Facilitate collaboration between business and technical teams to ensure alignment and successful delivery.

Testing, Releases and Continuous Improvement

• Support testing, releases, deployments, and change management activities.

• Drive continuous improvement initiatives focused on increasing business value and operational efficiency.

Experience and Knowledge

• Min. 3 years of experience in application support, service management, or a similar role.

• Experience gathering and documenting business requirements.

• Knowledge of Agile methodologies and ways of working.

Skills and Competencies

• Strong stakeholder management and communication skills.

• Ability to work effectively with both business and technical teams.

• Analytical mindset with strong problem-solving capabilities.

• Ability to manage multiple priorities in a dynamic environment.

• Fluent English communication skills.

Nice to Have:

• Experience within Master Data Management processes.

• Experience supporting Finance-related applications and business processes.

• Knowledge of data management, reporting, or analytics solutions.

• Experience working with enterprise applications and configuration-based platforms.