ServiceNow Administrator

Summary:

The role of ServiceNow System Administrator focuses on effectively managing the ServiceNow platform to ensure high performance, reliability, and usability while supporting the IT service environment.

Responsibilities:

• Maintain daily operations and health of the ServiceNow platform

• Monitor performance and troubleshoot technical issues

• Apply patches, upgrades, and changes in a structured and documented way

• Manage user roles, groups, and permissions

• Ensure data integrity and platform security

• Provide technical support and training to end-users

• Create and maintain platform documentation

• Generate reports and dashboards as needed

Key Requirements:

• Bachelor’s degree in Computer Science, IT, or related field

• 3+ years of experience in ServiceNow system administration

• Familiarity with ITIL best practices

• Good command of JavaScript and basic web technologies (HTML/CSS)

• Fluent in English, both written and spoken

• ServiceNow Certified System Administrator certification is a plus

• Strong communication skills and a proactive, self-driven attitude

Nice to Have:

• Exposure to automation or AI-related platform features

• Basic development capabilities or scripting experience