ServiceNow Consultant

Technologies we use

Expected

• Snowflake Data Cloud

About the project

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your responsibilities

• Partner with clients to understand business needs and translate them into ServiceNow solutions.
• Participate in solution design, configuration, and implementation across modules such as ITSM, ITOM, HRSD, and CSM.
• Ensure platform best practices, maintainability, and upgrade readiness.
• Collaborate with architects, project managers, and QA to deliver high-quality outcomes.
• Document designs, configurations, and testing plans.

Our requirements

• Experience with ServiceNow (2+ years preferred) in either technical or functional capacity.
• Strong understanding of ITSM processes and platform governance.
• Ability to work in Agile delivery environments.
• Excellent communication and problem-solving skills.
• Good command of English.

Optional

• ServiceNow certifications (CSA, CIS in ITSM/ITOM/HRSD).
• ITIL Foundation certification.
• Experience with Performance Analytics, CMDB, or advanced integrations.
• Good command of German or other foreign languages.

What we offer

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits

• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist
• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini Polska

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

This is how we work