IT Service Owner

YOUR RESPONSIBILITIES:

• Accountable for maintaining effective control of the end-to-end application, service and infrastructure.

• Successful operation and continuous improvement of services

• Adhering to governance processes and ensuring compliance with all FIM requirements, IT Controls & processes

• Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades, vulnerability management, demand and business growth)

• Proactively managing delivery, execution and maintenance of IT Control tasks within the allocated timeline. Gathering the resources required for tasks, coordinating & escalating where necessary.

• Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions

• Maintain control, risk and audit readiness: timely evidence, closure of findings, and ongoing control improvements.

• Collaborate with Cross-functional teams such as other Services Owners; POD Team Members; Risk & Control Officers; SSP Leads and Group such as Cyber Security.

• Regular review of inventory tools to maintain service and application information

• Stay up to date with changing requirements & processes for IT Control and Governance and act as a source of information to other colleagues.

• Own resilience and stability outcomes: backup/restore, DR testing, major incident coordination, Project delivery, etc..

• Govern change and release readiness, ensuring operational acceptance criteria are met for go-lives and reducing failed change.

• Any other duties as assigned

SKILLS & EXPERIENCE WE REQUIRE:

• At least 5 years’ experience working in either IT Service Management

• Very good knowledge of ITIL methodologies mostly in the area of SLM, Service Continuity, Information Security Management, Change Management

• Good understanding of IT Infra & Architecture, Risk/ Issue Management

• Ability to build and maintain strong relationship with stakeholders and colleagues

• Must have and able to demonstrate previous experience in added value initiatives

• Strong experience working with complex Processes, Governance and Compliance

• Ability to negotiate, lead conversations, prepare and present during meetings to senior leadership

• Proven experience dealing with IT Controls with strong control framework knowledge (access, change, vuln/patching, logging, backup/DR, etc.) and KPI reporting to reduce breaches and repeat findings.

• Can-Do attitude where no task is too small or big and able to work with minimum guidance

• Team player who is open to share knowledge, learn from others and adaptable to change

• Good knowledge of IT technologies, their components and their operational environments

• Good knowledge of Windows, Linux or Database such as Oracle

• Strong communication skills in English is a must

We offer a full-time employment contract

• Location: Kraków (hybrid, 6 office visits/month).

• Stable and long-term cooperation

• Well-defined career path at the European leader in engineering & IT consulting

• Opportunity to relocate and work in different ALTEN Polska branches

• After completion of the project, opportunity to engage in a subsequent one within the company

• Introduction and cooperation with dedicated Competences Manager

Benefits:

• Medicover medical care

• Medicover dental care

• Medicover Benefits platform

• Medicover Sport card

• Referral Program

• Layette for a newborn employee’s child

• Group life insurance

• Pension scheme

We also guarantee:

• Access to professional certifications with our technology partners (e.g. Google, ISTQB)

• Access to relevant industry events

• Access to the Knowledge Sharing Program

• Access to Referral program

We also offer cooperation based on a B2B or Contract of mandate (UZ).

Do not hesitate and join us!

NOTICE: We kindly inform you that we will contact the selected people.