Business Integration Manager (M/F/D)

About the project

Your Role: Connecting Customers and IT

As our new Business Integration Manager, you will take ownership of customer integrations from initial analysis to stable operations. You will bring the right people together, keep actions and decisions moving, and make sure the agreed solution works in practice.

Most of our customers are large international organizations with complex requirements, meaning every implementation project is tailored to the customer's specific business needs.

You will act as the key link between the customer, operations, and our IT teams. This includes translating business needs into clear requirements, coordinating solution design and delivery, driving testing and go-live readiness, and ensuring a structured handover to operation.

Your responsibilities

• Leading customer integration projects from initial scoping through testing, go-live, and hypercare
• Working with the Business Analyst to understand the customer setup and turn business and operational needs into clear requirements
• Documenting business rules and operational decisions for TMS and related applications
• Contributing to and approving the requirements documentation before development starts
• Preparing test cases, coordinating UAT, and making sure issues are followed through to resolution
• Creating and maintaining customer process documentation
• Coordinating go-live activities with branch operations, IT teams, and other involved resources
• Supporting the customer and operational teams after go-live during the hypercare period
• Working with API, EDI, and platform-based solutions, including monitoring transaction flows and data quality
• Keeping customers, operations, and project stakeholders updated on progress, risks, and open actions

Our requirements

• Experience with business integration, customer onboarding, technical implementation, or a similar coordinating role
• Practical understanding of integrations and data flows; experience with APIs, EDI formats such as EDIFACT or ANSI X12, XML, ERP, TMS, or WMS solutions is an advantage
• Experience gathering, challenging, and documenting business and technical requirements
• Strong stakeholder management and communication skills across technical and non-technical audiences
• A structured approach to project coordination, testing, issue handling, and follow-up
• Professional English, both written and spoken; Polish is important for local collaboration
• Experience in transport, logistics, supply chain, or customer-facing IT solutions is beneficial, but not essential

What we offer

• Employment contract
• Comprehensive onboarding program
• Internal training catalogue
• Possibility to implement new ideas
• Sports card
• Private medical care
• Group insurance
• Sharing the costs of English course
• Bonus payment system
• Holiday bonuses
• Employee referral program

Benefits

• dofinansowanie świąteczne
• bonus system
• holiday subsidy
• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• employee referral program

Business Integration Manager (M/F/D)

Bridge the gap between IT and some of DSV’s largest and most complex customers

Are you passionate about technology, customer integration, and logistics? Would you like to play a key role in onboarding major international customers into one of the world's leading transport and logistics companies?

At DSV, we are expanding our European Integration Team and are looking for an experienced Business Integration Manager to join us in Poznań, Poland. In this role, you will integrate strategic international customers into DSV’s road transport solutions, coordinating the journey from requirements and solution design through testing, go-live, and hyper care support.

Welcome to the Integration Team within European Control Tower Support

You will be based in our Poznań office and work closely with colleagues, customers, and IT teams across Europe. The role combines local team collaboration with an international day-to-day working environment.

As part of DSV’s European Control Tower organization, you will support the onboarding and development of large, complex road transport customers across several countries and business areas.

You will join a highly skilled, international team of integration specialists. We work with a high degree of trust, ownership, and knowledge sharing, with a hybrid working model and flexibility agreed with the manager and team.

"I have complete trust in every employee and their professionalism. Combined with highly skilled and committed colleagues, it creates the foundation for a healthy and rewarding workplace where openness and helpfulness are part of everyday life."

Michael Lodahl General Manager, Control Tower Support Denmark

DSV Road

The DSV Group is one of the world’s leading companies in the TSL (transport, forwarding, and logistics) sector. Our headquarters are located in Denmark, with additional offices in over 90 countries worldwide.

DSV operates through three divisions: DSV Road, DSV Air & Sea, and DSV Contract Logistics. In Poland, these are complemented by DSV GBS and DSV Services.

DSV Road provides road transport services across Europe and ranks among the top three providers in this market.

While modern tools and IT systems facilitate the planning of logistics processes, achieving the desired results is only possible thanks to the team that manages the entire process—from planning and organization to the actual execution of services.

This is how we work