ServiceNow Developer - ITOM & CMDB (f/m/x)

Technologies we use

Expected

• ServiceNow ITOM
• ServiceNow CMDB

Optional

• CSM (ServiceNow Customer Service Management)
• ServiceNow HR Service Delivery (HRSD)

About the project

We are looking for a skilled ServiceNow Developer to join our team, working on a long-term project for a global manufacturer of paints and coatings. In this role, you will support and enhance the ServiceNow platform, which is crucial for internal IT and business processes across EMEA and the US. You will be responsible for developing and maintaining custom applications and solutions, ensuring they meet business requirements. This is a remote position, allowing you to collaborate with team members across different time zones. If you are passionate about ServiceNow and eager to tackle complex technical challenges, we invite you to apply.

Your responsibilities

• Analyzing and troubleshooting incidents and defects in existing custom applications from root cause to fix
• Developing and maintaining server- and client-side scripts, including Business Rules, Script Includes, Client Scripts, and UI Policies/Actions
• Enhancing ITSM processes such as Incident, Problem, Change, and Request based on business requirements
• Working with CMDB data and ITOM-related functionality, including Discovery and Service Mapping
• Reviewing and refactoring legacy custom code to improve stability and maintainability
• Building and extending Flow Designer flows, workflows, and integrations using REST/SOAP
• Supporting enhancements for Customer Service Management (CSM) and HR Service Delivery (HRSD) as needed
• Collaborating with team members and stakeholders across EMEA and US time zones to estimate and deliver backlog items

Our requirements

• Minimum 3 years of hands-on experience with ServiceNow, specifically in ITOM and CMDB
• Strong scripting skills in ServiceNow, with a focus on troubleshooting and understanding custom implementations
• Proven ability to work independently to solve technical issues beyond standard OOTB configuration
• Experience enhancing ITSM processes based on business requirements
• Advanced level of English

Optional

• Advanced level of Spanish

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People

Recruitment stages

• Send your CV
• Talk to us about your expectations
• Learn more about our projects and choose the best
• Start your adventure with Sii!

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.

Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.

This is how we work