Senior OpenText Specialist

About the project

As a Senior OpenText Specialist, you will act as a technical expert within our AMS environment, supporting enterprise customers in maintaining and optimizing OpenText platforms and integrations.

The role combines administration, troubleshooting, optimization, and advisory activities within international customer environments.

For this particular customer setup, the support team operates within extended service hours between 04:00 and 17:00 CET. Therefore, readiness to work in an 8-hour shift system within these hours is required.

Your responsibilities

✅Administration and support of OpenText Content Server / ECM environments

✅Incident resolution, troubleshooting, and root cause analysis

✅Support and optimization of workflows and document lifecycle processes

✅Management of OpenText integrations with SAP and enterprise systems

✅User and authorization management via OTDS

✅Support of upgrades, patches, migrations, and system improvements

✅Development and maintenance of Web Reports and technical documentation

✅Cooperation with AMS teams and customer stakeholders

✅Participation in knowledge transfer and transition activities

✅Continuous service improvement within enterprise AMS operations

Our requirements

Technical Skills

✅Strong hands-on experience with OpenText ECM / Content Server

✅Experience with:

▪️Web Reports

▪️Workflow configuration

▪️OTDS

▪️Archive Center

▪️REST API integrations

▪️Full Text Engine

▪️Object Importer

✅Understanding of SAP integrations

✅Basic knowledge of SQL, Windows, and Linux environments

✅Understanding of AMS / ITIL-based support processes

Qualifications

✅3+ years of experience with OpenText technologies

✅Experience in enterprise or industrial environments

✅English communication skills at min. B2 level

✅German languege skills are considered an advantage

✅OpenText certifications are a plus

Soft Skills

✅Customer-oriented mindset

✅Strong communication and problem-solving skills

✅Ability to work independently in international environments

✅Structured and analytical approach

✅Knowledge-sharing and mentoring attitude

What we offer

✅International enterprise and industrial projects

✅Modern AMS environment focused on operational excellence

✅Flexible working model

✅Professional growth and certification support

✅Supportive and international team culture

✅Long-term development opportunities within RCIM

About RCIM

At realcore® Industry & Materials, we support international enterprise and industrial customers through Application Management Services (AMS), SAP-related solutions, enterprise platforms, and digital operations.

As part of our growing AMS organization, we are expanding our OpenText capabilities and are looking for an experienced Senior OpenText Specialist to support stable, secure, and efficient enterprise operations.

REALCORE INDUSTRY & MATERIALS POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

The motto "Where Technology meets Business" makes it clear what the RealCore Group stands for as a consulting company. We are a group of companies with a focus on process and technology consulting in the retail industry. Our employees have particularly specialized SAP and Microsoft technology expertise and are among the top experts in Germany and Poland.

To further expand our team, we are looking for new members who support our customers with fun, passion and innovative ideas in diverse subject areas.